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NEOGOV · 4 months ago

Director, IT Academic and Administrative Support (2 Vacancies)

Coast Community College District, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$131K/yr - $175K/yr

5+ years exp

Coast Community College District is a multi-community college district that values innovative and secure technology solutions. They are seeking a Director of IT Academic and Administrative Support to manage technology operations supporting academic systems and services, ensuring effective user support and strategic leadership in technology planning and implementation.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Security Clearance Required

Responsibilities

Defines academic technology needs by working and collaborating with faculty and administration. Defines and integrates the systems, administrative and course-specific applications and networks for data sharing and access

Establishes goals and schedules for projects, including budgets, IT staffing, and time requirements for participating end-users. Prepares progress reports on a regular basis

Participates with peers to analysis and determine the protocols, policies, and procedures that impact instructional computing and blend with administrative systems

Manages user-support operations, ensuring all calls with questions and problems associated with use of basic-to-advanced personal computer software, input and output of documents, access to courseware, data transmission, internet, and I/O to and from computer hardware are handled in a timely manner

Ensures effective staffing, resource utilization, and needs assessment of projects and balancing the workload of staff

Provide strategic leadership in the development of road maps and long-term plans that align with the mission, vision and goals of the District

Participate in the project planning sessions for new building construction or renovations. Process and track all IT related RFI’s, Submittals, and related consultant review and responses including preparing and maintaining project logs

Oversees inspection, repair, upgrade, and maintenance of multimedia capacity so that it provides faculty and administration with state-of-the-art image and audio delivery

Directs and maintains a system for documenting help desk calls. Ensures compilation of lists of questions and solutions to computer and software related problems, indexed in such a way that it facilitates consistent response by technicians and users

Plans and manages a comprehensive portfolio of computer applications, systems, and resources encompassing information and instructional technology, and user technical support

Oversees evaluations of, and capacity improvements to academic computer hardware and software performance

Develops, implements, sets performance targets around standards of service supporting both district and campus needs. Trains and schedules IT support staff responsible for addressing inquiries from academic staff and students

Researches, develops, and administers budgets for academic computing and user support. Receives input, prioritizes, and controls approval and processing of expenditures

Evaluates emerging technologies that could enhance quality and scope of services. Participates and leads meetings, presentations, and staff development/conferences to assure up-to-date skills and knowledge of trends among staff

Performs other related duties as assigned that support the objective of the position

Required to abide by all District policies and procedures including Board Policy 3050 – code of Professional Ethics

Qualification

Network infrastructureSystems managementRelational database systemsProject managementTechnical supportMultimedia systemsUser support operationsHuman relations skillsWriting skillsCollaboration

Required

Bachelor's degree from an accredited college or university in computer science, information/educational technology or related field

Five years of experience in user support, instructional technology planning, and applications management, including two years of project management

Knowledge of computer applications, operating systems, hardware, telecommunications, network systems, and security

Specialized knowledge of network infrastructure, systems management, relational database systems for data storage and reporting, and internet services

Advanced, progressive, in-depth knowledge of program development and upgrade techniques, procedures, tools, and documentation standards

Advanced knowledge of computer workstations, remote software distribution, multimedia and data communications concepts, methods, and techniques

Working knowledge of the features and characteristics of a variety of software such as courseware, student services, office productivity, graphics, help desk software, and utilities

In-depth knowledge of multimedia and computer equipment, and operating systems

In-depth knowledge of organizing and providing a hierarchical user-support troubleshooting function

Well-developed writing skills to prepare reports, and document and convey technical concepts in easy-to-learn formats

Advanced human relations skills to make formal presentations, influence others, facilitate group processes, conduct training, provide technical consultation, and determine department needs or problems

Ability to perform the essential responsibilities and functions of the position

Ability to develop actions plans for accomplishing goals and objectives

Ability to develop, plan, and sequence steps to successfully execute projects

Ability to coordinate and organize workload and workflow for multiple sites and extended hours

Ability to organize, prioritize, and distribute a high volume of work assignments in a way that optimizes use and skills of staff

Ability to analyze data and situations and reason logically and creatively to identify alternative solutions to problems

Ability to respond to and resolve high level user problems and requests on a timely basis

Ability to read, understand, and apply information from professional literature and technical manuals

Ability to train staff in effective steps for documenting, troubleshooting, and solving workstation (personal computer and software), applications, and networking (data communication and remote software access) problems and solutions

Ability to work collaboratively with a diverse staff of faculty, administration, staff, and students and to lead, facilitate, and participate in a variety of managerial and technical work activities

Ability to work evenings and weekends

Valid driver's license