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Caseco Inc. · 4 months ago

Operations Manager - Luxury Custom Homes

Dallas, TX

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $200K/yr

10+ years exp

CaseCo Homes is dedicated to designing and building ultra-luxury residences, emphasizing craftsmanship and innovation. They are seeking an experienced Operations Manager to oversee the coordination of their custom home projects, focusing on improving performance, efficiency, and profitability. The role involves leading project teams and ensuring high standards throughout all stages of construction.

Consumer ElectronicsE-CommerceManufacturingRetail

Responsibilities

Provide leadership and management for all purchasing/estimating, architecture, and pre-construction team members and work closely with the management team in sales & marketing, construction, warranty, and customer service to ensure company goals are met or exceeded

Provide continuous operational support to the project team, focusing on customer experience, project profitability, and quality of work

Oversee inventory management to safeguard both company and client property

Develop, manage, and improve business infrastructure and operations built around industry best practices to enhance efficiency

Oversee procedures and processes for efficiency and thoughtfully implement recommendations to develop and improve them

Oversee projects as they are being carried out to make sure that the work is done according to the outlined specifications, and that they also conform to the work project timetable

Continuously work to maximize profits through establishing business plan, achieving forecasts, and ensuring customer satisfaction

Manage and track all job budgets, weekly WIP, and production metrics

Interface with local building officials, trade partners, architects, engineers, and clients

Collaborate with sales and design on new projects

Standardize vendor/subcontractor onboarding, training, PIP, and termination processes

Standardize template for detailed standard features and ensure standardization and consistency across all divisions

Work with production and industry events to source new and innovative products and construction methods

Consistently research and ensure the best and most efficient practices are in place for the smooth operation of projects

Analyze the company costing structure and procedures to reduce the overages or budgeting shortfalls at the division level

Leading Subcontractors effectively so that they understand the big picture and the importance of the small details

Lead daily to weekly project management meetings to collaborate on best practices, project schedule, project budgets, brainstorm issues, problem solve solutions, etc

Train and mentor employees in areas of project management and estimating

Build, hire, manage and oversee efforts to grow the business by creating and implementing the claims repair process for start to completion – from office to field operations

Create and roll out commission structure for all company positions that have a commission incentive

Work with operations team to scope, estimate and manage so they get a feel for the raised level of customer service

Review the plans and specifications for construction and construction schedules

Oversee preparation and ensure execution of job contract

Negotiate with and select subcontractors to perform the work. Draft subcontracts

Prepare job budget, develop project schedule, and coordinate material ordering, as necessary, alongside PM

Select the project Superintendent (with PM), orient the Superintendent to the job and work with the Superintendent to ensure that the construction plan is executed in accordance with schedule, CaseCo standards of quality and complies with building codes and regulations

Anticipate issues and proactively works to avoid or resolve them

Responsible for the financial management of the job and meeting the job's financial goals

Revise monthly cost projection and handle collections related to work

Resolve interpersonal conflicts among project staff, handle errors or delays and respond to crisis

Coordinate with Owners to align goals, make improvements, strategize, and implement changes

Perform quality control duties and responsibilities regarding the work being performed

Identify subcontractor non-compliance with safety, health, and environmental standards

Identify conflicts in construction progress and communicate them to ownership team for resolution

Issue notices of non-compliance to subcontractor regarding quality of work or scheduling, alongside the project team

Communicate any change orders with Owners and Clients

Maintain contact/relationships with key customers

Meet or exceed client expectations for communication and service

Qualification

Construction managementCustom home buildingProject budgetingMicrosoft ProjectCoConstructCustomer service skillsCommunication skillsLeadership skillsTeam management

Required

10 years of prior experience as a construction manager for a custom home builder

Must possess deep expertise in standard construction practices in ground-up construction for new home construction

Previous experience in TX and working with local agencies

Must have relevant supervisory, hiring, and management experience with a proven track record of leading teams to measurable success

Adept at using technology. Working knowledge of various computer programs (experience with CoConstruct and Microsoft Project is preferred but not required); Proficient computer skills in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

Excellent communication and customer service skills, providing compassion and empathy to our customers

Able to work at the company office in Dallas, TX