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Forward Networks, Inc. · 4 months ago

[Internal] Customer Success Engineer (Federal) TS/SCI w/CI Poly

Washington DC

Full-time

Onsite

Mid, Senior Level

$200K/yr - $240K/yr

5+ years exp

Forward Networks is revolutionizing the way large networks are managed, providing a vendor-agnostic platform that serves as a single source of truth for network operators. They are seeking a Customer Success Engineer for their Federal team to provide post-sales technical leadership and ensure successful adoption of their technologies.

ComputerInformation TechnologyNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies

Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures

Walking customers through the various stages of adoption with Forward Networks Platform

Walking directly with our internal Product Management, Engineering, Sales and Marketing teams

Some travel to customer locations (<10%)

Qualification

Networking fundamentalsCustomer facing experienceProblem-solving skillsNetwork vendor experienceAPI workflows knowledgeTechnical communication skills. Computer ScienceTS/SCI ClearanceScripting languagesStartup experiencePresentation skillsStrategic thinking

Required

B.S. Computer Science or equivalent educational experience

TS/SCI with a CI Clearance Required

5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

Strong understanding of Networking and Security fundamentals

Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)

Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills

Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems

Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment