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Forward Networks, Inc. · 10 hours ago

Customer Success Engineer (Federal) TS/SCI w/CI Poly

Washington, DC

Full-time

Hybrid

Senior Level

$200K/yr - $240K/yr

5+ years exp

Forward Networks, Inc. is transforming network management and security, serving global leaders and government agencies. They are seeking a Customer Success Engineer to provide post-sales technical leadership and ensure successful usage of their technologies.

ComputerInformation TechnologyNetwork SecuritySoftware

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies

Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures

Walking customers through the various stages of adoption with Forward Networks Platform

Walking directly with our internal Product Management, Engineering, Sales and Marketing teams

Some travel to customer locations

Qualification

Networking fundamentalsCustomer facing experienceTechnical leadershipNetwork vendor experienceAPI workflowsScripting languagesAnalytical skillsCustomer satisfactionRetention skillsStartup experienceCI ClearanceB.S. Computer ScienceCCIEJNCIEVCDXCommunication skillsProblem-solving skillsPresentation skillsStrategic thinking

Required

B.S. Computer Science or equivalent educational experience

TS/SCI with a CI Clearance Required

5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

Strong understanding of Networking and Security fundamentals

Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)

Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills

Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems

Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment