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Piping Rock Health Products · 5 months ago

FT Customer Service Associate

2110 Smithtown Ave., Ronkonkoma, New York, United States of America

Full-time

Onsite

New Grad, Entry Level

Piping Rock Health Products is a global vitamin and supplement manufacturer known for its commitment to quality wellness products. They are seeking a Customer Service Associate to provide comprehensive customer service, handle customer inquiries, process orders, and manage customer records.

FitnessHealth CareWellness

Responsibilities

Professionally handle incoming requests via phone from customers regarding orders, sales, products, problems, and billing

Promptly and thoroughly handle all issues and customer inquiries

Providing quality customer service to take care of our customers

Using web-based systems to process orders, complaints, and requests

Maintaining customer records by updating account information in the database

Retrieving messages and complete customer call backs

Various other customer service duties assigned by management

Qualification

Customer service experiencePhone skillsBilingual (English/Spanish)Web navigationGeneral computer skillsOutstanding phone etiquetteLearn softwareFollowing processes accurately