ServiceNow · 4 months ago
Technology Consultant
Two Addison Circle 15725 North Dallas Parkway Suite 200, Addison, Texas, United States
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expServiceNow is a global market leader in innovative AI-enhanced technology, aiming to transform how organizations work. The Senior Technical Consultant is responsible for configuring the ServiceNow Platform to achieve customer outcomes, participating in workshops, designing solutions, and advising customers on improving their business processes.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes
Participate in workshops with customers to assess current processes and establish future-state processes
Design and deliver ServiceNow <insert workflow name> solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
Provide oversight and unit testing of code developed by partner or customer employees
Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Provide feedback to product development to improve the product based on experiences gained with customers
Maintain skills / certifications on <insert skill or cert> for <insert workflow name>
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
8+ years experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in <insert industry>
Creative with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase