Apply on Employer Site

Illumination Health + Home · 4 months ago

Senior Director of People and Program Operations

Santa Ana, CA

Full-time

Onsite

Senior Level, Lead/Staff, Director/Executive

$120K/yr - $140K/yr

7+ years exp

Illumination Health + Home is a growing non-profit organization dedicated to disrupting the cycle of homelessness in California by providing targeted services. The Senior Director of People and Program Operations is responsible for overseeing recuperative care programs and human resources, ensuring operational efficiency and a healthy organizational culture.

Non Profit

Responsibilities

Provide direct oversight of day-to-day operations for all 24/7 recuperative care sites, ensuring compliance with healthcare standards, contracts, and licensing

Develop and implement operational protocols and workflows to ensure quality care, safety, and efficiency

Lead program directors and site managers; support staff performance, coverage, and ongoing training needs

Track program metrics and outcomes; collaborate with quality assurance staff to monitor performance indicators and implement improvements

Support program expansion and capacity-building efforts, including new site launches and cross-agency partnerships

Serve as the primary liaison between executive leadership and program teams, ensuring alignment with organizational goals

Lead the HR department and oversee all HR functions including recruitment, onboarding, employee relations, training, performance management, and compliance

Develop and track HR metrics to include: Monthly Employee turnover analysis monthly (voluntary/involuntary and reasons why), employee retention strategies, time to fill open positions, leadership and supervisory employee relations and basic management training

Foster a diverse, inclusive, and supportive work culture that reflects the values of the organization

Partner with the CEO and leadership team on workforce planning and organizational development

Ensure compliance with federal, state, and local labor laws and best practices

Manage HR vendors and consultants as needed (e.g., benefits, payroll, legal counsel)

Support leadership development, coaching, and succession planning across departments

Participate in executive-level planning and decision-making; align operations and HR strategy with organizational mission

Develop and manage budgets related to HR and program departments

Represent the organization in stakeholder meetings, funder site visits, and public forums as needed

Qualification

Human Resources ManagementHealthcare OperationsLeadership DevelopmentEmployment Law KnowledgeProgram ManagementInterpersonal SkillsProblem-Solving SkillsCommunication SkillsTeam Collaboration

Required

Bachelor's degree in Public Health, Human Resources, Healthcare Administration, Social Work, or related field required

Minimum 7–10 years of progressive leadership experience in nonprofit or healthcare operations, with at least 3 years overseeing HR functions or departments

Experience managing 24-hour or residential programs (e.g., recuperative care, shelters, skilled nursing, behavioral health)

Strong understanding of employment law, HR compliance, and staff development best practices

Exceptional interpersonal, leadership, and problem-solving skills

Demonstrated ability to build systems, lead through change, and manage teams with empathy and accountability