This job has closed.

Surmodics, Inc. · 4 months ago

Senior Field Clinical Specialist - Louisiana/Arkansas Area

United States

Full-time

Remote

Mid, Senior Level

$112K/yr - $169K/yr

5+ years exp

Surmodics is a company focused on developing advanced medical devices to meet clinical needs. The Senior Field Clinical Specialist is responsible for providing clinical and technical support, training healthcare professionals on product usage, and translating customer feedback into product development insights.

BiotechnologyChemicalHealth CareManufacturingMedical Device

Responsibilities

Train, educate and support HCPs on the clinical use of company products

Support clinical sites to complete product evaluations; Provide customer, clinical, and technical support

Obtain and translate customer / clinician feedback to internal teams to inform product design decisions and improvements

Deliver product presentations (one-on-one or group in-services), provide clinical expertise as it relates to product usage in indicated clinical procedures

Establish standards of practice involving company products within clinical and customer sites

Act as clinical liaison between product/business teams and end-user customers

Lead and coordinate lunch & learns, educational events, training symposia and regional conferences as appropriate

Act as a trusted advisor and identify champions, build strong relationships with customers and colleagues

Actively participate in developing training programs and materials related to anatomy, disease states, and products for both internal and external customers

Adhere to company standards and values related to honesty, integrity, trust, respect, and accountability. Perform all responsibilities in accordance with company policies and procedures and applicable state / federal rules and regulations

Participate in all required training as well as clinical and/or sales meetings, tradeshows, conferences, as needed

Maintain sample inventories, distributing samples in compliance with sample accountability procedures and policies

Provide complete, accurate and timely submission of all documentation to include but not limited to timekeeping, customer interactions - site visit details, customer complaints, call activity logs, expense reports, and consignment and sample tracking

Maintain and update current and prospective customer target profiles

Stay current with market knowledge and competitive products and share knowledge internally

Maintain understanding and full compliance to company compliance programs and policies. Operate within industry guidelines related to AdvaMed, Sunshine Act, and other regulations that provide a framework for appropriate interaction with healthcare professionals

Comply with Promotional Programs, and proper use of Promotional Materials and Promotional Expense Budgets

Qualification

Clinical expertiseMedical device trainingRadial access proceduresCRM softwarePublic speakingInterpersonal skillsTeam collaborationOrganizational skillsAdaptability

Required

Bachelor's degree required, medical technology, biology, chemistry, or other life sciences preferred

5-7 years of experience in radial access and/or thrombectomy procedures preferred

5-7 years of clinical experience

Experience working with CRM software

Experience partnering with Sales Team

Willingness to travel (75%) with 2-3 overnight stays a week – throughout region and U.S

Ability to work a flexible schedule that may change on short notice due to customer needs

Polished professional presence and ability to interact and relate well to physician and nursing community, educators, and other healthcare professionals

Confidence in demonstrating medical devices and discussing procedure-related topics

Ability to successfully give presentations and workshops to medical professionals

Collaborative / Dedicated to teamwork – integrates well with product development, marketing, and sales team

Comfortable in Cath-lab setting in hospital, ASC and OBL

Organized and responsive to company and customer needs

Self-motivated and directed; ability to take initiative and adapt to fast-changing environment

Masters new technology quickly; strong attention to detail and technical success factors

Strong interpersonal skills and ability to build effective and lasting relationships with customers

Excellent public speaking and communication skills (written and verbal)

Benefits

Competitive compensation and benefits package

Bonus program

401(k) with employer match

Tuition reimbursement

Student debt repayment program

Company

Surmodics, Inc.

Surmodics is the global leader in surface modification technologies for intravascular medical devices and a leading provider of chemical components for in vitro diagnostic (IVD) immunoassay tests and microarrays.

Founded in 1979

Eden Prairie, Minnesota, USA

201-500 employees