Atera · 4 months ago
Enterprise Customer Success Manager - NY
New York, NY
Full-time
Hybrid
Senior Level
$160K/yr - $160K/yr
5+ years expAtera is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world. The Senior Strategic Customer Success Manager will be responsible for delivering value and ROI to Atera’s largest clients by building relationships, understanding their needs, and managing the success of the account.
Information TechnologyIT ManagementSaaSSoftware
Responsibilities
Commercial responsibility for renewing and expanding your book of business
Serve as the primary point of contact between clients and the Atera team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the Atera Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use Atera’s platform aka “best practices”
Proactively identify (growth) opportunities and optimization points for Atera’s clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of Atera’s solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations and one-on-one demos for a full onboarding experience
Qualification
Required
5+ years of experience in a technical and customer-facing role, managing large VIP customers
Understanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learn
Solid understanding of customer lifecycle stages
Ability to understand complex technology and explain it simply
Strong quantitative and analytical skills; ability to identify data trends
A proven record of retaining, developing, and growing multiple client relationships
Committed to customer satisfaction with a passion for customer success
Ability to work in a fast-paced dynamic environment
Superior organization and prioritization skills, with strong attention to detail
Self-motivated, detail-oriented with strong communication and interpersonal skills
Problem-solver, resourceful and independent
Ability to commute to our NY based office 3 times per week
Benefits
Stock options
Comprehensive health insurance covering dental and vision care
Generous allocation of paid vacation days
Ample time to learn from your teammates and contemporaries
Time off to relax and recharge
Community volunteer days
An annual budget to support your learning & growth
A company-paid trip
Company
Atera
Atera is an IT automation software that provides remote access, billing, reporting, and automation services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$102MKey Investors
General AtlanticK1 Investment Management
2021-07-28Series B· $77M
2021-02-23Series A· $25M
Leadership Team
Gil Pekelman
Founder & CEO
Oshri Moyal
Chief Technology Officer
Recent News
2025-11-14
Company data provided by crunchbase