Panasonic Connect North America · 1 day ago
Field Service Tech - Atlanta / Chicago
United States
Full-time
Remote
Entry, Mid Level
$29/hr - $33/hr
2+ years expPanasonic Connect North America is dedicated to connecting people and technology to enhance work and society. The Field Service Technician will provide onsite technical support for Panasonic products, ensuring high levels of customer assistance, troubleshooting, and repair at customer sites across the Atlanta - Chicago region.
Electrical & Electronic Manufacturing
No H1B
Responsibilities
Provides technical support for one or more products or processes that Panasonic SMT solutions provide
Carries out technical assignments to install, modify, and repair factory automation equipment and software at customer sites, with minimal assistance or supervision
Maintains knowledge of the SMT process. Understanding not only the machine but the programming, configuration and manufacturing processes
Maintain a proactive approach in resolving customer and internal company project issues, while exercising effective time management
Assume responsibility for onsite Service project management, prioritizing equipment and technical issues for immediate corrective actions, communication with pertinent parties, and completing personal and on-site team assignments within time expectations
Demonstrate strong capability to complete software, (LNB/DGS), and equipment installations and projects
Effective and efficient troubleshooting, while working in potentially high-pressure circumstances, in achieving 100% problem resolution of repair activity within 24 hours of arrival at customer site
Provide customers with timely and accurate technical information in a positive, straightforward, and professional manner. Conducts meetings with customers to address open issues
Provide basic software system and equipment operation, troubleshooting, and maintenance training to customers
Assist TAC in covering Telephone Hot Line. Conduct research to resolve customer issues to ensure an excellent overall custom experience. Create Service Notifications and other documentation for communication of problem resolution for future use in addressing similar issues
Prepare equipment documentation and reports, including installation reports, acceptance reports, service orders, installation documentation, warranty (“Q”) reports, “Tech Tips,” SAP reports, project reports, corrective action recommendations as necessary
Provide assistance with Factory Modifications, equipment refurbishment, rebuilds, predictive/corrective maintenance programs, and equipment calibration projects
Provide assistance and consultative services to customers in site preparation for equipment installations
Effective management and execution of administrative tasks, such as travel arrangements, expense reports, coordination of activities with customers, etc
Supports sales force in developing and maintaining close account relationships and satisfying technical customer requirements
Liaison between Field Service Technicians, TAC Support, and Sales/Marketing during the initial portion of the Product Life Cycle. Provide timely feedback to sales regarding information gathered at customer
Supply technical information and other detail to factory/customer to provide resolution to technical issues
Participate in exhibitions and demonstrations of equipment, at trade shows, PA demo room, or at customer sites, informing customers and responding to technical and specification questions and concerns
Qualification
Required
Two-year Technical or Vocational school, or relevant military training required
Ability to travel as required by the position
Strong written and oral communication skills, with the ability to interface effectively and professionally with all organizational levels and management, internally and externally, are required and essential to success in this position
Capable of lifting over 50 pounds (22.7 kg), standing for long periods on factory floors, and maneuvering in factory production environments and confined spaces to execute technical activities
Ability and willingness to travel extensively (often 90%, or greater), domestically and internationally, often with very short or immediate notice, with flexible work hours, including non-standard business hours, weekends, and occasional holidays, as may be necessary to meet customer project schedules and demands
Preferred
Two - Three years industry experience is preferred
Functional ability to operate a PC and appropriate software programs is preferred to accomplish specific duties listed above
Solid functional capabilities in use of PCs and widely varied software applications
Benefits
Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting.
Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
Health Management and Wellbeing Programs -Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
Company
Panasonic Connect North America
Panasonic Connect is a B2B company offering device hardware, software, and professional services for the connected enterprise.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dr. Doreen Bryant, DSL
Talent Development Partner
Nancy Terselic
Inside Partner Support Manager
Company data provided by crunchbase