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KUKA · 2 weeks ago

Account Manager Geographic Ohio

Ohio, United States

Full-time

Hybrid

Mid Level

3+ years exp

KUKA is a leading company in robotic automation, and they are seeking an Account Manager to represent their products and services. This role involves managing accounts, developing new business relationships, and providing sales support to enhance customer satisfaction and market share.

Industrial AutomationSoftware

Responsibilities

Develops and maintains long-term business relationships between KUKA Robotics and headquarters operations, end-user customers, their supplier base, system partners and integrators

Sells robots, robot-related options (hardware/software/ mechanical components) and robot spare parts and related services (training, engineering support, on-site support, etc.)

Develops a close knowledge base and relationship with key decision-makers within the customers’ engineering, purchasing and production groups

Develops business plans or attack plans with KUKA’s system partners for mutually beneficial opportunities

Represents KUKA Robotics professionally as part of the global operating holding company KUKA AG in order to improve and grow our business in North America

Identifies potential new accounts/customers and new market opportunities

Performs on-site visits at existing and potential customer headquarters and plants

Effectively presents company products/services/structure to new and existing customers

Develops entire proposal package, including application concepts, project quotes, budgets, payback analysis, timing and change requirements, if required, in collaboration with inside sales and other resources

Initiates technical support contact as needed to respond to customer or to complete proposal

Reviews purchase orders for accuracy and supporting documentation

Monitors the competition’s products and services and notifies management of benchmarks (prices, technical advantages, technical problems, organization, etc.)

Cooperates with all internal departments in order to achieve overall targets. Ensures engineering compliance with all customers and/or other pertaining specifications. Ensures company awareness to specifications

Travels as needed to customer sites as well as to KUKA headquarters in Shelby Township, Michigan, and Augsburg/Germany

Supports and documents sales opportunity issues from a product standpoint with the emphasis to maintain clear communications globally and locally within KUKA and between KUKA and the customer

Exercises sound judgment in controlling sales and administrative costs within incumbent’s control

Follows-up on sales leads and updates Salesforce status within timeframe required by organization

Provides updated sales forecast utilizing Salesforce on a monthly basis

Maintains customer contact database through Salesforce

Develops and maintains business relationships with KUKA System Partners to enhance and grow the mutual business of both organizations

Promotes teamwork and cooperative effort

Maintains a clean, safe, and unobstructed work area, practices good safety habits, and utilizes appropriate safety equipment

Understands and follows safety regulations and identifies safety concerns

Adheres to the Quality System and participates in continual improvement