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AHEAD · 4 months ago

Client Services Partner

Minneapolis, Minnesota

Full-time

Hybrid

Senior Level, Lead/Staff

$310K/yr - $350K/yr

10+ years exp

AHEAD builds platforms for digital business and is seeking a Client Services Partner to work directly with clients on their digital transformation journeys. The role involves developing strategic directions for clients, managing relationships, and driving sales opportunities while collaborating with various internal teams.

Cloud ComputingInformation TechnologySoftwareStaffing AgencyVirtualization

Growth Opportunities

Responsibilities

Grow and maintain AHEAD’s services engagement within assigned clients

Build and leverage relationships with all internal and external stakeholders that ensure client satisfaction and translate to sales

Serve as the client’s trusted advisor and main point of contact for client stakeholders

Develop account strategies that align with client priorities and emphasize services that can improve business outcomes and meet revenue targets

Understand client organization initiatives and strategy and identify opportunities to “stitch” AHEAD’s capabilities to address challenges and initiatives

Partner and orchestrate pursuit teams to identify, qualify, and close/book deals that deliver strategic value to clients

Manage internal business development activities through available sales tools, processes, and AHEAD’s broad set of solution expertise

Collaborate with other technology consulting leaders, account management, and business development

Partner and/or provide oversight of services engagements sold to clients

Monitor and maintain client satisfaction, resolving client concerns efficiently

Stay current with industry and domain best practices

Collaborate internally to grow and develop offerings to meet trending client needs and demands

On a regular basis, engage with assigned clients to explore incremental business benefits from further engagement with AHEAD

Qualification

Client relations expertiseStrategic sales experienceTechnology consultingBusiness analysisProject managementProblem solvingTeam collaborationNegotiation skillsCommunication skills

Required

Ability to consult with the client to review IT usage, services, technology, and department-specific projects to identify, forecast, and develop IT needs

Ability to scope consulting and technical professional services, and to prepare and present proposals for consulting and professional services engagements

Ability to gain an in-depth understanding of the client's business needs and challenges, and the ability to offer proactive solutions

Demonstrated problem solving and time-sensitive decision-making

Natural entrepreneurial and commercial sense

Team player and collaboration, working with a diverse range of practices, solution and account teams, and teams within assigned clients to drive business outcomes and value for clients and AHEAD

10+ years' experience in Information Technology including project management and business analysis

5+ years' experience directly managing or leading teams with technical resources

Experience with structuring, negotiating, and closing big, complex deals

Experience building strategic working relationships with client leadership and peers internally

Technology Consulting at a top-tier firm, or at a boutique IT firm with a proven record of successfully managing and growing (selling) a significant book of services business

Strong background in sales and account management tied to a book of business (revenue) of $5-10MM+

Experience delivering complex technology solutions including effective program/project management

Bachelor's Degree (required)

Preferred

The ideal candidate will have direct operational experience managing IT Infrastructure organizations with responsibility for managing budgets as well as project execution

Ideal candidate will have consulting experience with consulting at a large consulting firm, and a track record for selling professional services engagements and Managed Services to government clients

Experience engaging at the senior executive level on major services initiatives, and the ability to lead the execution teams for those initiatives

Knowledge and experience in leading IT projects in a variety of different technology spheres including Data Center Operations, Cloud Computing, End User Compute / VDI, Application Development / DevOps, Data Analytics, SecOps/InfoSec, ESM, monitoring, Enterprise Service Desk, Networking / SDWAN, virtualization, containerization

Bachelor's degree in Computer Science; Master's in Business Administrator (preferred)