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Builders FirstSource · 13 hours ago

Field Service Representative II

Charlotte, NC

Full-time

Onsite

Entry Level

2+ years exp

Builders FirstSource is America’s largest supplier of building materials, value-added components and building services to the professional market. The Field Service Representative II addresses construction service and product issues at customer sites, ensuring efficient resolution of complaints and providing guidance to less experienced representatives.

Building MaterialManufacturingReal Estate

Responsibilities

Addresses construction service and product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner

Provides training and guidance to less experienced Field Service Reps

Investigates/examines the condition of company building workmanship and products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings

Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness

Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence