aizoOn USA ยท 14 hours ago
Junior MES Technical Support Engineer (Rif. 2024-244)
United States
Full-time
Remote
New Grad, Entry LevelaizoOn, a technology consulting company, is looking for a Junior MES Technical Support Engineer. The candidate will provide technical assistance for Manufacturing Execution System (MES) solutions, troubleshooting issues, and ensuring optimal performance of MES applications for clients.
Cyber SecurityInformation TechnologySoftwareTechnical Support
Responsibilities
Provide technical support for MES applications, addressing customer queries, troubleshooting issues, and resolving system errors
Work with end-users and internal teams to understand and resolve technical problems related to the MES platform
Escalate complex issues to higher-level support or development teams, ensuring timely resolution of critical problems
Provide training and documentation to end-users and internal teams to enhance their understanding of MES functionality
Assist with MES upgrades, patching, and system configuration changes
Maintain detailed logs of support activities, issues encountered, and solutions provided
Qualification
Required
Degree in Information Technology, Engineering, Computer Science, or a related field
Problem-solving and analytical skills with the ability to diagnose technical issues
Knowledge of SQL language for database management
Knowledge of the main relational and non-relational databases
Preferred
Previous experience in software development (C# knowledge is a plus) or technical support activities
Theoretical knowledge of the main MES platforms (OpCenter, OperaMES or similar systems)
Interest in manufacturing or industrial automation environments
Company
aizoOn USA
aizoOn is a global technology consulting company focused on innovation working in Europe, USA and Australia.
Founded in 2013
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase