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NEOGOV · 4 months ago

IT Application Support Engineer II

Mesa, AZ

Full-time

Onsite

Mid Level

$99K/yr - $144K/yr

3+ years exp

NEOGOV is part of the City of Mesa’s Department of Innovation and Technology, which is currently hiring for the IT Application Support Engineer II position. This role provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure, focusing on application support and integration across various technology domains.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Performing work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems

Assessing, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems

Initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system

Assisting with research, evaluation, and implementation of new technologies and/or packaged software

Installing and supporting hardware and/or software

Preparing and/or updating system documentation

Controlling changes in system environments to ensure stable and reliable delivery of computer resources

Coordinating and mentoring staff

Developing and analyzing data for problem resolution and strategic planning

Implementing, maintaining, and monitoring systems and their related subsystems

Participating in projects and/or leading small- to medium-scale projects and activities related to City computer systems, data, and infrastructure

Participating in design, programming, installation, and/or implementation of information systems

Planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms

Supporting computing processes executed across multiple platforms and/or networks

Utilizing monitoring, forecasting, trend analysis, and/or reporting tools

Ensuring all work is done in alignment with City and IT long-term strategies

Performing related duties as required

Estimating task duration and complexity

Developing work plans and scheduling target completion dates

Informing customer and management of project status

Coordinating efforts of team members

Reviewing adherence to policies and procedures

Reviewing results with and motivating team members

Providing application support, integration, and may also include the development of applications, interfaces, and reports against multiple databases supporting vendor-purchased application solutions

Performing complex diagnostics and troubleshooting in support of designated applications, including utility services, utility billing, payment/remittance processing, and metering applications

Creating test scripts and performing quality assurance (QA) reviews with the goal of increasing the percentage of successfully implemented changes with a reduction in defects

Providing user support, system maintenance, and administration for multiple applications that make up our ERP portfolio

Providing day-to-day application support as part of a team and be responsible for supporting a variety of third party and in house interfaces/integrations, reporting applications, and databases

Performing system refreshes and patch deployment for the environment including coordinating and communicating with departments and users

Leading and participating in the design, development, and support of integrations and data interfaces between the ERP environment and other internal or external systems

Monitoring the application environment, and coordinating application tuning and system monitoring of application servers and databases

Troubleshooting and fixing application problems, open IT vendor tickets and coordinate resolution

Assisting users with report creation and data analysis

Participating in the team on-call support rotation

Performing related duties as required

Qualification

Application supportSQLOracle databasePowerShellProject managementJavaScriptSQL Report developmentMSSQL T-SQLWindows ServerLinux ServerCustomer serviceReport writingTeamworkTechnical leadershipTechnical documentation

Required

Graduation from an accredited college or university with a Bachelor's Degree in Computer Science or a related field, such as Engineering or Geography

Considerable (3 - 5 years) computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support

Pass a background investigation through the City of Mesa Police Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to commencing employment with the City of Mesa

Preferred

Strong familiarity and experience in application support, integration, and development, including SQL and PL/SQL Stored Procedures, SQL Report development, Oracle and SQL database, JavaScript, and PowerShell

Experience supporting utility services application areas, such as gas, water, wastewater, electric, etc

Experience with Hansen BannerCX, PowerBI, CA Automic Workload Automation, and Visual Studio C#, HTML 5, and XML

Experience with Windows and Linux Server operating systems, server administration, container-based applications (Docker, Kubernetes, NGINX and Apache) management

Experience with MSSQL T-SQL, SQL Server Reporting Services (SSRS), PowerShell scripting, batch scheduling

Familiarity with current platform versions of CGI's Advantage Finance, Performance Budgeting, Human Resource module, Microsoft SharePoint, and/or C# with Visual Studio