Markel · 5 months ago
Senior ITSM Change Manager
Richmond, VA
Full-time
Hybrid
Senior Level
5+ years expMarkel Service Inc. is a leading organization that empowers individuals to seize opportunities. They are seeking an experienced ITSM Change Manager to oversee and improve the IT Change Management process, ensuring all changes to IT services are planned and executed efficiently.
Insurance
No H1B
Responsibilities
Responsible for overseeing the end-to-end IT Change Management process, including the development, documentation, and enforcement of policies to ensure compliance with ITIL standards, audit requirements, and organizational guidelines
Review and assess the impact, risk, and benefits of proposed changes to IT services, ensuring alignment with business objectives
Work closely with IT teams, stakeholders, and business units to coordinate the planning, testing, implementation, and validation of changes
Proactively engage and build relationships with global technical teams
Lead Change Advisory Board meetings utilizing CAB Workbench and ensuring that all changes are properly evaluated and approved by relevant stakeholders
Maintain comprehensive documentation of change requests, approvals, implementation plans, and post-implementation reviews
Proactively Identify opportunities for process improvements within the Change Management and create the improvement stories for the backlog ready for development and complete the UAT testing. Provide clear and timely communication to stakeholders regarding change schedules, potential impacts, and outcomes. Own the forward schedule of change, and the release calendar
Facilitate post implementation review meetings with support teams and change owners to audit failed, emergency and expedited changes
Collaborate closely with the Configuration Manager to ensure all changes to configuration items are recorded in the CMDB and liase with the Incident Managers to ensure that changes are implemented without causing disruption to IT services
Ensure that all changes comply with regulatory requirements and internal controls
Qualification
Required
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future
Preferred
Minimum 5 years of experience in IT Change Management or a related IT Service Management role
ITIL v3 or ITIL 4 Foundation certification is required; advanced ITIL certifications are a plus
Experienced with working with the IT Change Management Module in ServiceNow and implementing standard processes
Experience working in a project-based environment (Scrum, Kanban, or similar agile frameworks), with the ability to identify process improvements, document user stories, and perform user acceptance testing (UAT)
Strong understanding of IT infrastructure, software development, and IT operations
Ability to assess complex IT changes and their potential impact on business operations
Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders
Experience leading cross-functional teams and managing stakeholders at all levels
Strong problem-solving skills, with the ability to make decisions under pressure
High level of attention to detail and a commitment to maintaining accurate records
Demonstrated examples of driving automation of the process for efficiency
Experience with IT Service Management tools (e.g., ServiceNow, BMC Remedy)
Experience in a large enterprise environment or in a regulated industry
Preferred degree in information technology, Computer Science, or related field
Ability and experience of working in a global environment
Benefits
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Company
Markel
As the insurance operations within the Markel Group Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Keimig
President & Chief Executive Officer - Markel Surety Corporation
Richard Whitt
Retired, Co-chief Executive Officer
Recent News
2025-05-28
Company data provided by crunchbase