Exigo Technology Services · 5 months ago
Senior Engineer/Technical Lead
New Orleans, Louisiana, United States
Full-time
Hybrid
Senior Level
5+ years expExigo Technology Services is a company focused on Managed Services, and they are seeking a Senior Engineer/Technical Lead to provide technical Network and Server architecture and implementation leadership. This role involves developing customer strategies, ensuring technical quality assurance, and leading project engagements while maintaining strong customer relationships.
Cloud Data ServicesConsultingInformation Technology
Responsibilities
Develops strategies, policies and best practices for the customer
Develops and cultivates strong customer relationships
Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management
Adheres to and utilizes proper Escalation and Change Control procedures
Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures
Stays current on technical specifications for hardware/software requirements of industry products through professional associations, trade journals, networking and associated training and seminars
Responsible for sharing information and best practices with others. Provides technical leadership during the implementation of an engagement
Participates in the installation, customization, and integration of the solution
Maintains awareness of existing or potential customer software/hardware situations
Proactively alerts project management and sales team of potential problems and solutions
Design, customize, and integrate industry solution, map the solution to technical requirements, and support the deployment of the solution based on the content defined in the Statement of Work
Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan. Works closely with the Project Manager to define project deliverables and schedules
Helps to identify and leverage Microsoft and Partner Resources in order to satisfy the technical needs and objectives of the implementation
Leads requirements gathering for project engagements
Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation
May supervise staff on project engagements in large projects where many technical people may be involved
Provide technical training to end customer after product implementation
Qualification
Required
Minimum 5 years' experience
Professional presentation and phone manner
An advanced understanding of how a network and server environments operate and how applications function within the environment
Understanding high level Windows administration
Advanced understanding of Cloud and On Premise WAN, LAN and TCP/IP
Must be consistently punctual, dependable and reliable
Presents ideas and initiatives both formally and informally
Persuades and influences for results
Accepts ownership of the problem until it is resolved
Generates new ideas leading to opportunities or cost-savings
Shows awareness of global trends and new developments in information technology and networks, including standards, protocols, and architectures
Self-starter, able to work independently
Strong organizational skills with attention to detail and the ability to prioritize
Strong interpersonal and collaboration skills, resourceful and proactive team member
Flexible to work a rotational schedule (including some Holiday's & weekends) and take on other duties as assigned
Preferred
College Degree or equivalent work experience
Microsoft certifications
Knowledge of Cisco routers
Some telecommunications experience, in particular, IP telephony
Company
Exigo Technology Services
Exigo Technology Services provides cloud IT services, application development, etc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase