Sea Island Company · 4 months ago
Dock Office Coordinator - Yacht Club (Full-Time)
Sea Island, GA
Full-time
Onsite
Entry Level
1+ years expSea Island Company is a prestigious yacht club that offers a unique experience for its guests. They are seeking a Dock Office Coordinator to manage the dock's operations, including retail sales and charter bookings, while ensuring compliance with company policies and providing excellent customer service.
Travel
Responsibilities
Open and close facility as needed
Maintain proper housekeeping on dock and office area
Supervise fishing equipment ensuring it is in proper working order
Answer incoming telephone calls
Assist in the scheduling of fishing trips and boating charters
Assist in monitoring overall inventory levels of merchandise and restock when needed
Assist with physical inventories
Ensure all merchandise is correctly tagged and priced
Assist in selling merchandise and customer service
Learn the names and personally recognize our regular Guests and Members
Assist with guest activities on the dock to provide an incomparable experience
Assist with daily retail sales
Record and bill orders accurately into the register system using guest/member cards
Run checkbook accounts, monitor payroll, and assist in forecasting revenue
Assist with daily close-out procedures and delivery of reports and cash to revenue control
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one’s ability
If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
Maintain cleanliness and organization in all work areas
Uphold appropriate departmental standards of quality/timing
Uphold and ensure compliance with all company and departmental policies and procedures
Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
Attend all scheduled employee meetings and bring suggestions for improvement
Willing and timely execution of other duties as delegated by leadership
Qualification
Required
Minimum one (1) year experience on the local waterways
Excellent Communication skills, both written and verbal
Proficient in Windows XP and Microsoft Office software applications such as: Word, Excel, and Outlook
Proficient with peripherals, copier, fax, telephone, and calculator
Consistently aspires to fulfill our core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust)
Exhibits the Sea Island Five-Star Behavior Standards with Guests, Members and Co-workers
Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively
Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast-paced environment
Ability to easily adapt to organizational and environmental changes
Must be flexible to working early mornings, days, evenings, weekends, and holidays
Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy
Company
Sea Island Company
Guests at the Sea Island Resort enjoy 5 star accommodations, world-class dining , spa, three championship golf courses,.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Steilen
President and CEO
Mark Sipple
POC Outside services Retreat Golf Course
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