Valerie Health · 5 months ago
Customer AI Strategist
San Francisco, California, United States
Full-time
Onsite
Mid Level
$100K/yr - $160K/yr
3+ years expValerie Health is a company focused on transforming independent specialty practices through AI technology. The Customer AI Strategist will drive growth by managing customer relationships, identifying product opportunities, and ensuring successful implementation and expansion for clients in the healthcare sector.
Artificial Intelligence (AI)Communications InfrastructureDigital SignageHealth Care
Responsibilities
Serve as the lead for a set of provider customers, being the primary point of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows
Dive into what matters most to our customers and identify, define and drive product opportunities to improve and deliver maximum value
Engage during the sales process, implement new customers, monitor happiness, review progress and data outcomes, and strategically identify opportunities for expansion and upsell to help us do more for our customers
Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Product) to ensure continued improvement and success
Contribute to the development of best practices and playbooks for the Customer Success team, defining how we support and grow our customers quarter over quarter
Qualification
Required
3+ years of experience in high-growth environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB)
Track record of expansively owning and driving key business outcomes on high-performing teams
Strong analytical toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling)
Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to unstructured problems to drive execution and scale
Ownership Mentality: You take full responsibility for outcomes, follow through without being asked, and hold yourself to a high bar
Customer Obsessed: You get done whatever is best for the customer and Valerie Health, from digging into support requests or hopping on an early morning implementation call
Strong Communicator: You are clear and succinct in both written and verbal communication, capable of adjusting style for different audiences
Work as Craft: You take pride in your work and thrive when achieving a high quality bar, but also have good intuition around what is 'good enough' to achieve high velocity execution
Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets
Benefits
Competitive salary
Equity
Benefits including medical
Dental
Vision
401(k)
PTO
Company
Valerie Health
Valerie Health is the AI front office for independent provider groups to modernize patient and provider communication interfaces,
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$39MKey Investors
Redpoint
2025-12-16Series A· $30M
2024-04-01Seed· $9M
Recent News
2026-01-11
hypepotamus.com
2026-01-11
2025-12-25
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