Northwest Pipe Fittings, Inc. · 5 months ago
Showroom Sales Consultant
Marshall, MN
Full-time
Onsite
Entry Level
1+ years expNorthwest Pipe Fittings is a leading provider of plumbing and fixture solutions, seeking a dynamic and customer-focused Showroom Sales Consultant. This role is pivotal in driving sales and profitability, fostering business relationships, managing customer inquiries, and ensuring customer satisfaction.
Building MaterialManufacturingProduct DesignRetailWholesale
Responsibilities
Answer incoming phone calls in a prompt manner and provide immediate assistance
Assist customers via phone, email, website, and in-person
Handle orders, complaints and other inquiries
Respond to customer order and quotation requests received via telephone, e-mail, written, faxed and in-person correspondence
Prepare customer and contractor quotations and send off for plumbing/fixture jobs in a timely manner
Assist other showroom consultant(s) with job quotations and customers as needed/requested by management and/or other associates
Assist in gathering basic information for interior design customer quotation requests working with an interior designer to hand off that information
Educate others (customers, prospects and team members) in plumbing, faucets, fixtures, etc
Follow up with client to ensure project specifications have been met
Resolve customer service issues, track open sales orders and perform follow-ups to ensure the timely shipment of materials and customer satisfaction
Educates consumer on the process of project management and supply chain
Qualifies customer as to their project size, budget, & taste
Demonstrates effective Presentation Skills to successfully influence and communicate with various audience types and sizes
Make sales calls (via the phone, email, and in-person) as required
Follow-up on sales leads
Receive, research, and respond to customer inquiries for special product items and requests
Identify and target specific industry segments: general contractors, plumbers, real estate agents, builders, etc
Demonstrates active listening skills to add value to consumer and internal interactions
Research and propose new products to strengthen Kitchen & Bath Showcase’s industry leading inventory and showroom
Adept at managing multiple priorities and able to shift quickly based on competing consumer and company demands
Plan and estimate budgets for projects
Confidence - always be closing. Ask for the sale
Enhance the function, safety, and aesthetics of interior spaces
Accurately read and interpret blueprints
Work with vendors on the selection of pieces
Arrange services to other vendors, including, installation, etc
Learns and respects the internal chain of command
Assumes responsibility for team outcomes (achievements and shortcomings)
Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices
Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team
Identifies showroom customer buying habit changes and relays that information to appropriate people within the organization
Works and helps implement on yearly plan, projects, events, etc
Occasional travel necessary for training and customer-facing events
Perform other duties as required/requested by your supervisor
Qualification
Required
Customer service and industry experience preferred
Must have basic computer skills
Proficient in Microsoft Office, specifically: Word, Excel, and Outlook
Be proficient and utilize available technology
High School education or GED
1-2 years of experience in plumbing/fixture sales and quotations field preferred
1-2 years of experience in plumbing and/or construction background preferred
Must be able to lift and carry up to 25 lbs
Required Hours (weekly) - 7 am -5 pm – Monday -Friday with flexibility for after hours work as required by business needs
Preferred
Bachelor or Associate degree preferred
Benefits
Comprehensive health and wellness benefits.
Company
Northwest Pipe Fittings, Inc.
Since its establishment in 1953, Northwest Pipe Fittings, Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase