A3T (Agil3 Technology Solutions) · 4 months ago
Client Support Administrator (Information Technologist II)
Fort Lee, VA
Full-time
Onsite
Entry, Mid Level
2+ years expA3T is a fast-growing firm specializing in Defensive Cyber Security Services and Enterprise IT Solutions. They are seeking an Information Technologist II to support their customers through helpdesk operations, troubleshooting, and maintaining client systems and applications.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform Helpdesk Service Desk Operations; Triage Incident tickets issued according to their assigned area(s) of responsibility utilizing the Remedy Work Ordering system
Respond/acknowledge and resolve service ticket within established timeframes from receipt of the incident/call for touch labor support
Provide network registration of client equipment into the current installation software/asset management application
Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems
Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations
Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards
Perform troubleshooting to resolve desktop baseline application and E-Mail problems
Coordinate standard system image configuration changes with the SCCM Image Team
Provide guidance to desktop services technicians, assigned users, and peers
Install, configure and maintain desktop applications
Configure Standard Army application systems
Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications
Perform commercial hardware repair on Dell and HP computer systems
Assist System Administrators with testing of local client applications and security patches
Create/update documentation for conventional technical processes
Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents
Assist in the preparation of technical documentation and configuration change requests
Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command
Qualification
Required
Active Secret clearance (must be US Citizen)
Bachelor's Degree in Computer Science or related field of study, OR six (6) years relevant experience
Comptia Security+, DoDD 8570.01-M; appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices supported
Minimum of two (2) years of client support AND Six (6) or more years in deploying systems in a MS Windows-based environment
Three (3) or more years of specialized experience working in a MS Windows 7/8/10 environment supporting Windows Server 2003/2008, MS Exchange, MS Forefront Threat Management Gateway (Forefront TMG), formerly known as MS Internet Security and Acceleration Server (ISA), Share Point, SQL Server 2005 or current releases of all OS and application software
Knowledge of Storage Area Network (SAN), Network Area Storage (NAS), Clustering, Active Directory, AD Group Policy Management, Windows Internet Naming Service (WINS), Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) and a high proficiency with TCP/IP protocol
Knowledge of Windows architecture and internals, including file system, registry, networking, and security
Knowledge of MS Windows installation and deployment methodologies to include creation and customization of unattended installation scripts
Experience in analyzing, designing, configuring, and troubleshooting networking operating systems
Experience in deploying packages in a Windows Active Directory environment
Experience with various software products (ex. Symantec Backup Exec or NetBackup) that perform and maintain backup resources
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term & Long-Term Disability
401k Retirement Savings Plan with Company Match
Paid Holidays
Paid Time Off (PTO)
Tuition and Professional Development Assistance
Parking/Travel Reimbursement (metropolitan areas)
Company
A3T (Agil3 Technology Solutions)
Agil3Tech founding principles bring over 35 years of experience in federal government service, contract administration, Command, Control, Communications, Computers, and Information Management (C4IM), and highly sought after information systems Cyber Security expertise.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Belinda Estelle Lowe, MBA, PMP, ITIL
President and CEO
Company data provided by crunchbase