GateSource HR · 4 months ago
Restaurant Manager (F&B Airport oversight \/ Multi\-Unit Management \/ Financial Planning) – St. Maarten
Florida, Florida, United States
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expGateSource HR Caribbean Division is collaborating with a strategic client to recruit an Airport Dining Manager to lead dining operations, enhance customer experience, manage key stakeholder relationships, and oversee financial and operational performance across multiple concession locations. This role involves driving customer satisfaction, managing financial planning, and leading a team to achieve sales targets and operational efficiency.
Staffing & Recruiting
Responsibilities
Drive customer satisfaction by upholding top-quality standards for all products, ensuring competitive pricing, and delivering an outstanding experience for valued partners and clients
Act as the main point of contact for customer concerns related to service, food quality, and incidents, utilizing excellent problem-solving skills to address issues promptly
Build and manage relationships with key stakeholders, such as landlords, partners, clients, and customers, fostering effective communication and collaboration
Collaborate with the finance team to prepare and analyze monthly P&L statements per point-of-sale location, identifying areas for improvement
Oversee the preparation and readiness of new restaurant/concession openings, leading cross-functional teams to ensure smooth launches
Set up supervisors and team leads for success, ensuring efficient opening and closing procedures that foster accountability and teamwork
Create and execute a sales action plan aimed at achieving profitability, sales targets, and KPIs, motivating the team to excel in performance
Lead the development and growth of current and future concessions by identifying opportunities for enhancement and fostering innovation
Conduct financial planning and evaluate data to shape strategies and action plans that drive business performance
Oversee processes and procedures for inventory control, cashiering policies, and accounts receivable, ensuring financial management across all concessions
Drive sales growth through customer insights, data analysis, and leveraging market trends for strategic decision-making
Manage stock levels of raw materials and finished goods to meet demand, ensuring optimal availability for customer satisfaction
Ensure accurate, timely completion of stock counts (biweekly and monthly) to enhance accountability within the team
Regularly review leases, contracts, and legal agreements to ensure alignment with current business needs and pricing structures
Gather and analyze detailed customer data to better understand preferences, thereby enhancing service offerings
Establish KPIs to measure and promote business growth, utilizing data to support strategic decisions
Maintain a strong customer base by building alliances and networking with other businesses to generate new clientele
Oversee and refine processes to maintain inventory levels, focusing on operational efficiency
Coach and mentor restaurant supervisors, enabling them to lead their teams effectively and uphold high standards
Support employee development through coaching, goal setting, and KPI achievement, fostering a culture of continuous improvement
Conduct budget reviews and report financial plans to management, ensuring alignment with business goals and objectives
Organize and lead department meetings to communicate policies, provide updates, and address issues proactively
Develop and nurture a positive work environment that emphasizes collaboration, teamwork, and open communication
Identify and address potential conflicts or challenges within the team, employing effective conflict resolution techniques
Promote a culture of safety by establishing and enforcing standards that comply with legal regulations
Model ethical standards and professionalism, setting a strong example to foster workplace morale
Drive diversity and inclusion initiatives, creating an environment where all team members feel valued and respected
Seek continuous professional development opportunities to enhance personal and team business acumen through networking and educational events
Qualification
Required
Bachelor's degree in Hospitality or Business Management is required
Minimum of 8 years of experience in a senior role within airport F&B concessions, industrial catering, or the restaurant industry
At least 5 years in a supervisory or managerial position
Strong financial and analytical skills are essential
Excellent organizational abilities for effective office management
Superior written and verbal communication skills
Proficiency in MS Office Suite at an advanced level
Preferred
A Master's degree is highly desirable
Previous experience managing a restaurant kitchen facility is advantageous
Proven expertise in customer service, front-of-house operations, and hospitality
Benefits
Competitive benefits package
Health insurance
Staff Meals
Company
GateSource HR
Are you looking to recruit the best talent in the mining, renewable energy, clean technology, construction, engineering, agribusiness and finance industries for executive, managerial, or expert positions in Canada, the United States, Latin America, or the Caribbean? Then GateSource HR can offer solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase