IT Project Leader / IT Support - Japanese jobs in United States
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Cinter Career ยท 4 months ago

IT Project Leader / IT Support - Japanese

positionNew York, NY
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$70K/yr - $75K/yr
date5+ years exp

Cinter Career is seeking an IT Project Leader / IT Support with Japanese language skills. The role involves providing leadership and support to the help desk team, ensuring high levels of customer service, and participating in regional and global IT projects.

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Responsibilities

Provide advice and assistance to the help desk team as a leader
Promote excellent customer service, effective response times, and provide expert insights into general support issues
Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction
Ensure an outstanding level of customer service by providing direct IT support to customers via email, phone, or in-person onsite
Set up and troubleshoot business software and hardware
Process assigned service requests as operational support
Participate in regional and global IT projects

Qualification

Business software knowledgeWindows OSITIL Foundation certificationPMP certificationCustomer serviceJapanese communicationTeam leadershipAdobe AcrobatWebExMulti-taskingProactiveSpanish languageDetail-orientedCommunication skills

Required

Extensive knowledge of various business software: Windows OS, Office365, Adobe Acrobat, WebEx
Great Team Leader, fast learner, and self-starter
Ability to multi-task based on priority
Ability to act proactively with minimum supervision
Customer-focused, detail-oriented, and with good communication skills with various levels of users
Have mind and skill to improve IT environment and processes
Should be able to visit customer's sites and data center occasionally
Ready for business travel within the continental United States and South America (1-2 times per year)
Business level Japanese communication skills are absolutely required for this position
Over 5 years of user support and small team lead experience (up to five members)
Windows-based LAN/WAN/Remote Access support experience
Managing and troubleshooting with iOS-based devices, conference systems, MS Surface, and HP laptops
Microsoft or other IT Vendor certifications
PMP or equivalent certifications
ITIL Foundation certification

Preferred

Spanish language skills would be a plus

Benefits

Full Benefits

Company

Cinter Career

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Cinter Career aims to help job seekers find rewarding jobs while providing businesses with top-tier talent to meet their goals.
location
Cincinnati, Ohio, US
people-size2-10 employees
web-link
https://career.cinter.net/

Funding

Current Stage
Early Stage

Leadership Team

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Hiroaki Yamaguchi
President & Chief Executive Officer
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Company data provided by crunchbase