Homewise Inc. · 15 hours ago
Facilities & Support Specialist (Customer Service Representative)
Santa Fe, NM
Full-time
Onsite
New Grad, Entry LevelHomewise Inc. is seeking a dedicated and customer-focused Facilities & Support Specialist to support various teams within the organization. The role involves ensuring smooth office operations and delivering exceptional customer service.
MortgageNon ProfitReal Estate
Responsibilities
Provide backup support for the Home Purchase Advisor and Technology teams when necessary
Collect and log client payments and fees
Greet clients, answer phone calls, provide directions, and promptly address simple routine concerns professionally and on time
Communicate general information to clients and staff members
Maintain office activity logs, files, and documents
Manage office inventory supplies and replenish them as needed
Utilize computers to create presentations and conduct research as required
Provide responsive and helpful customer service and support to all customers and potential customers, both in person and over the phone. Guide them to the appropriate Homewise department, conduct basic customer information lookup, and assist with scanning customer documents as needed
Sort and distribute mail and general mailbox email, including maintaining mailbox assignments
Ensure the front lobby area is neat and orderly, stocking and organizing supplies such as water and coffee
Provide administrative support for Homewise training classes, including registering customers and making reminder calls
Collaborate closely with other internal departments, including Home Purchase, Loan Servicing, and Marketing, to ensure best practices in service provided to clients and staff members
Utilize the Homewise, Inc. STARS database system, Outlook, and other electronic tools to provide the best service to clients and staff members
Comply with all applicable regulations, policies, and procedures
Complete other duties as assigned
Qualification
Required
High school diploma or equivalent
Ability to travel as needed
Must be available to work Monday to Friday, 7:45 am – 5:15 pm
Excellent customer service skills
Ability to work in a fast-paced environment
Company
Homewise Inc.
We offer everything you need to buy a home in New Mexico, all under one roof—from free financial coaching and workshops to real estate services to affordable, fixed-rate mortgages.
Founded in 1986
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$9.05MKey Investors
Community Development Financial Institutions FundFederal Home Loan Bank of DallasJP Morgan Chase
2025-09-26Debt Financing· $0.92M
2024-10-23Grant· $3.36M
2024-08-22Grant· $0.19M
Leadership Team
Daniel Slavin
Chief Financial Officer
Elena Gonzales
Chief Operating Officer
Recent News
2025-09-19
Seattle TechFlash
2025-07-15
Company data provided by crunchbase