InterScripts, Inc. ยท 5 months ago
Senior IT Specialist
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
2+ years expInterScripts, Inc. is an Information Technology business based in Chantilly, VA, providing technology and platform enabled services and solutions. They are seeking a Senior IT Specialist to respond to service-desk tickets, perform onsite or remote diagnosis and resolution of hardware and software problems, and manage user accounts and technology inventory.
ConsultingInformation Technology
Responsibilities
Respond timely to service-desk tickets and keep up to date electronic notes
Perform onsite or remote diagnosis and resolution of complex hardware and software problems
Hardware support includes assembly, repairing, relocation and deployment of desktop computers, network printers, monitors, telephony and output devices
Provide technical assistance and limited over the shoulder training to end users
Provision and terminate Google Workspace Cloud accounts
Manage user accounts, profiles and privileges in various tools
Maintain the integrity of the technology inventory system
Travel to other work sites when required
Work with vendors to perform troubleshooting
Perform special projects and initiatives as assigned
Perform new and replacement desktop deployments
Other duties and responsibilities as required
Configure, maintain, and troubleshoot Verizon Call Center platform for IVR, routing, virtual hold, screen pops
Qualification
Required
Minimum 2 Years Knowledge of service desk functions and operations
Minimum 2 Years Windows 10, MAC OS, MS Office 2010/2013/2016, O365
Minimum 2 Years Knowledge of Android and IOS devices
Minimum 1 Years MacBook laptop support experience
Minimum 1 Years A+ Certification
Minimum 1 Years Experience with Active Directory, DNS, DHCP, TCP/IP and LAN/WAN
Preferred
1 Years Strong knowledge of Remote Desktop Protocol
1 Years Network+ Certification
1 Years Knowledge of Google Workspace
1 Years IT Asset Management experience
1 Years Working knowledge of Service Now
1 Years Working knowledge of Jira
1 Years Working knowledge of Amazon Web Services (AWS)
1 Years Working knowledge of Microsoft Azure
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
InterScripts, Inc.
InterScripts delivers comprehensive IT services and solutions across multiple industries.
201-500 employees
H1B Sponsorship
InterScripts, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2022 (6)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Praveen Toteja
Sr. Partner and Chief Executive Officer - Healthcare
Company data provided by crunchbase