ACCESS · 4 months ago
Energy Program Facilitator
Medford, OR
Full-time
Onsite
Entry Level
2+ years expACCESS is an energetic, diverse, and compassionate team that creates positive change in the community every day. The Energy Program Facilitator is responsible for coordinating and administering specialty programs within the Energy Assistance and Weatherization programs, including scheduling appointments, processing applications, and determining program eligibility.
Non-profit Organization Management
Responsibilities
Interview, screen, and determine client eligibility for Energy Assistance, Weatherization, and emergency assistance funding
Facilitate and administer specialty programs within Energy Assistance and Weatherization, which include the furnace repair/replacement program, the emergency assistance fund, and other programs as identified
Manage waitlists and call logs for programs within the Energy assistance and Weatherization Programs as assigned by leadership
Complete applications with attention to detail and submit for review to the Energy Assistance Supervisor or Weatherization Supervisor in accordance with department due dates
Work with leadership to determine appropriate funding sources and allocate funding to projects appropriately, within guidelines
Answer phones and schedule appointments according to department time frames
Schedule Audit, Inspection, and Furnace/AC appointments for Weatherization Technicians
Compiles all data for Weatherization and Energy Assistance files accurately and within department time frames
Input accurate information within the established department time frames into the established databases as necessary to comply with various funding sources for programs administered through Energy Assistance and Weatherization
Accurately track and report client information and funding expenditures as requested by the Program Supervisor
Assist and backup front desk staff or Durable Medical Equipment program, when needed
Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to clients
Other duties as assigned
Qualification
Required
Belief in ACCESS' mission to provide food, warmth, and shelter
Minimum of 2 years' customer service experience
Demonstrated organizational skills and attention to detail with the ability to multitask in a variety of areas
Demonstrated ability to work effectively with clients and co-workers, sustain client and intradepartmental confidentiality
Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications
Excellent oral and written communication Skills
Able to work both independently and collaboratively
A valid Oregon Driver's license with a record that is acceptable under ACCESS' insurance policies
Preferred
Bilingual in English and Spanish
Company
ACCESS
Our mission: "Through partnership with a caring community, ACCESS provides immediate and long-term solutions that lead people in need toward self-sufficiency." ACCESS provides food, warmth, shelter, and other essential services to Jackson County's low-income children, families, seniors, veterans, and people with disabilities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kellie Battaglia
Chief Advancement Officer
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