A3T (Agil3 Technology Solutions) · 4 months ago
Senior Client Support Administrator (Information Technologist III)
Fort Lee, VA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expA3T (Agil3 Technology Solutions) is a recognized cybersecurity company based in Northern Virginia, specializing in IT services and client support. The Senior Client Support Administrator will provide comprehensive client administration for Microsoft desktop and laptop systems, ensuring effective support and maintenance throughout the equipment's life cycle while delivering exceptional customer service.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Makes recommendations to Information Technology (IT) Information Integration Division for the Sustainment Center of Excellence (SCoE)
Uses broad knowledge of IT concepts, principles and methods to perform analysis and provide solutions to challenging problems
Responsible for support of computers and applicable equipment over their complete life cycle to include setup/configuration, software installation and assistance, troubleshooting, and maintenance for all administrative and operational systems
Provides expert technical support to image computers using the approved Microsoft OS and Army Gold Master baseline image
Required to be thoroughly knowledgeable in the use of software tools and processes to load software images on and configuration to manage the supported computers
Maintains expert knowledge of PC architecture and hardware and software capability and configurations
Works with other specialists to prioritize and accomplish assigned tasks associated with customer support functions
Utilizes acquired knowledge to balance user requirements, available resources and organizational goals and objectives while striving to maintain top quality customer service
Responds to phone, in-person inquiries, and the online service request (work order) system from a wide variety of customers
Personally responds or refers customer problems to the appropriate resource for response to inquiry or resolution of problems, coordinating problem resolution as necessary, and logging all significant events into the database
Primary provider of direct customer support
Keeps contractor team members apprised of new developments in available hardware and software as well as new local and command wide developments
Works with other contractor team members to identify and eliminate chronic computer problems and share lessons learned with other computer specialists within and outside the organization/installation
Participates in formulating and implementing innovative techniques for achieving and maintaining a high level of customer satisfaction in conjunction with organizational effectiveness
Qualification
Required
Active Secret clearance (must be US Citizen)
Bachelor's Degree in Computer Science, Information Systems, or related field of study, or eight (8) or more years related experience
Must obtain appropriate Computing Environment (CE) certification for the operating system(s) and/or security related tools/devices they will support
Computing Environment certification shall be in accordance with Department of Defense directive 8570.01-M IAT Level II to include Information Assurance Training, Certification, and Workforce Management
All certifications and training must be maintained throughout the contract
Minimum of eight (8) years of client support in a Microsoft Windows-based environment (current Microsoft environment is Windows 10 with Office 2013)
At least five (5) years of specialized experience deploying Microsoft Windows systems
At least three (3) or more years of specialized experience working in the Microsoft Windows environment supporting Windows Server 2003/2008, Microsoft Exchange, Microsoft Forefront Threat Management Gateway (Forefront TMG), Share Point, SQL Server 2005 or current releases of all OS and applications
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term & Long-Term Disability
401k Retirement Savings Plan with Company Match
Paid Holidays
Paid Time Off (PTO)
Tuition and Professional Development Assistance
Parking/Travel Reimbursement (metropolitan areas)
Company
A3T (Agil3 Technology Solutions)
Agil3Tech founding principles bring over 35 years of experience in federal government service, contract administration, Command, Control, Communications, Computers, and Information Management (C4IM), and highly sought after information systems Cyber Security expertise.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Belinda Estelle Lowe, MBA, PMP, ITIL
President and CEO
Company data provided by crunchbase