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Goodwill of Silicon Valley · 4 months ago

Part Time Retail Customer Service Specialist

San Jose, CA

Part-time

Hybrid

New Grad, Entry Level

Goodwill of Silicon Valley is seeking a Part Time Retail Customer Service Specialist. The role involves assisting customers, operating the cash register, and maintaining store procedures while ensuring a positive shopping environment.

CommunitiesHealth CareLifestyleNon ProfitRetail

Responsibilities

Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures

To maintain positive customer and employee relations; reporting any problems/complaints immediately to the store manager

To assist with inventory, display, merchandising and placement of stock on the sales floor, stock rotation and markdowns

To assist with picking/straightening up or arranging merchandise and housekeeping tasks (including restrooms) to ensure a neat, clean and safe working environment

To become familiar with and use proper handling techniques and equipment to ensure safe handling of merchandise

To become familiar with and follow store policies and procedures as well as general company policies

To be aware of possible damage, theft or potential safety hazards, reporting observations immediately to the store manager

Follows and enforces all company procedures

Performs other duties as requested

Collaborates with assigned CDP Case Manager throughout program participation

Attends and completes STEPS workshop

Qualification

Cash handlingRetail sales experienceCustomer serviceEnglish proficiencyTeam collaborationProblem-solvingAttention to detail

Required

Proficient in the English language

Retail sales and/or cash handling experience strongly desired

Ability to maintain self-control and deal effectively with the public and work in cooperation with co-workers

Ability to tactfully explain decisions or present information clearly, as it pertains to store policies

Ability to perform arithmetic, and count money/change quickly and accurately

Ability to learn and accurately perform opening/closing procedures, cash register operation and related paperwork quickly and accurately as they pertain to store operations

Ability to coordinate hand-eye-foot movements to safely handle and/or move merchandise to minimize damage, eliminating hazards and accidents/injuries

Ability to move hands and fingers quickly to count money/change and operate cash registers

Ability to accept directions, follow procedures and perform both repetitive and varied duties without loss of composure or efficiency

Ability to understand and communicate clearly in English

Must have demonstrated experience and ability working in a dynamic, fast-paced and time-flexible working environment