M.C. Dean, Inc. · 5 months ago
Tech Specialist 4
Chantilly, VA
Full-time
Onsite
Senior Level, Lead/Staff
12+ years expM.C. Dean, Inc. is a leader in building intelligence, providing innovative solutions for critical facilities and infrastructures. They are seeking a Tech Specialist 4 to manage and support electronic security systems, ensuring optimal performance and compliance with service level agreements while providing advanced technical support and training to users.
Information Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage physical security system support to meet service level agreements
Analyze physical security system performance and recommend improvements
Resolve complex system issues for physical security systems and networks
Provide Tier 3 support to the system administration team
Programming and integrating an entire system at the global level
Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Perform and manage PITCO's
Perform final programming of systems
Provide on site system support post deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Assisting with annual performance evaluations
Ensure availability of remote Pitco and remote access
Interface with engineering team to ensure design efficiency
Interface with internal and external customers
Provide advanced level database support
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Delegating tasks and providing support to level I and II Electronics Technical Specialists
Using 60% or 90% designs to develop and build out PITCO
Read blue prints, schematics and statements of work (SOW)
Ensuring PITCO build outs adhere to statements of work (SOW)
Coordinate with field personnel and/or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems)
Perform all duties with minimal direct supervision
Qualification
Required
ACTIVE TS/SCI w/ POLY is REQUIRED
Requires 12 or more years of experience with installation, troubleshooting and/or testing of electronic security systems
12 years of experience with a High School Diploma
10+ years of experience with an Associate's
7+ years of experience with a Bachelors
Requires reliable attendance at customer site during work hours required by customer
Preferred
Vendor certifications for electronic systems
Hirsch, BOSCH, Aiphone, Commend equipment knowledge
Analog and Digital Video equipment knowledge and experience
CAD experience on building typical and installation packets for field use
Ability to write SOP's for MATOC (ESS Install) projects
Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
Benefits
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave
Company
M.C. Dean, Inc.
M.C. Dean, Inc. offers comprehensive technological systems in Washington.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Dean
Chief Executive Officer
Chris Frazier
Marcomm Business Partner
Recent News
EIN Presswire
2025-11-14
2025-10-04
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