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Ace Hardware Corporation · 4 months ago

Customer Service & Inside Sales Representative

River Edge, NJ

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $20/hr

Ace Handyman Services of Bergen County is a fast-growing national franchise that combines the stability of the Ace Hardware brand with the care of a locally owned business. They are seeking a motivated Customer Service & Inside Sales Representative to be the first point of contact for customers, sell handyman services, and ensure smooth project coordination.

HardwareRetailService Industry

Responsibilities

Answer inbound calls and follow up on leads with warmth and professionalism, serving as the first point of contact

Sell our handyman services confidently by following our proven call blueprint, communicating our value, overcoming objections, and winning the customer

Coordinate projects by estimating job durations, reviewing details, and confirming with craftsmen

Optimizing craftsmen's schedules through our system ServiceTitan and keeping jobs organized and on track

Support office operations, including documentation, follow-ups, and process improvements

Collaborate with craftsmen and management to ensure clear communication and job success

Guide customers through their home repair needs, making sure they feel supported every step of the way

Resolve issues quickly and effectively, ensuring a positive customer experience from start to finish

Qualification

Customer service experienceInside sales experienceServiceTitan experienceMicrosoft Office proficiencyMultitasking abilityHome repair knowledgeProblem-solving skillsCommunication skillsOrganizational skills

Required

At least 21 years of age

Experience in customer service, inside sales, or office coordination

Excellent phone and communication skills with a customer-first attitude

Excellent computer skills with familiarity of AI and Microsoft Office

Strong problem-solving skills and confidence in handling objections

Highly organized and able to multitask in a fast-paced environment

ServiceTitan experience (or willingness to learn quickly)

High school degree

Preferred

Familiarity with home repair, handyman services, and/or construction knowledge

Benefits

Employee discount

Paid training

Flexible schedule

Company

Ace Hardware Corporation

Glassdoor3.7

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924