PetSuites · 5 months ago
Pet Host (Customer Service Front Desk)
Round Rock, TX
Full-time
Onsite
New Grad, Entry LevelPetSuites is a leader in pet resorts dedicated to providing exceptional services for dogs and cats. They are seeking a Pet Host who will be responsible for customer service tasks such as handling check-ins and check-outs, making reservations, and ensuring a positive experience for clients and their pets.
Health Care
Responsibilities
Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships
Answer all incoming calls, respond to voicemails and emails
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet’s names on a regular basis
Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
Have general knowledge of all services offered at site and be able to provide solutions to the clients needs
Obtain vaccination records from veterinary offices and input into the computer
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety
Notifying manager on duty or ordering when levels of inventory are low in the following areas:
Retail
Cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc
Consult with other departments
Qualification
Required
Excellent communication skills
Great attention to detail
Skilled at customer service
Passionate about helping people
Ability to take direction well
Self-motivated
Team player
Ability to multitask
Ability to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping
Ability to handle conflict with tact and diplomacy
Good teamwork and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs
Preferred
A passion for animals and animal care, especially dogs + cats
Willing to learn animal behavior to ensure their safety
Customer Service Oriented - Ability to take care of the customers' needs while following company procedures
Willing and able to communicate directly with clients, both written and orally, about their dog
Ability to start and stop work
Other duties as assigned
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k match
Employee discount
Company
PetSuites
PetSuites is a resort and spa specialized on pets treatment.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageRecent News
Business Journals
2024-05-22
pilotonline.com/inside-business
2022-03-02
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