PetSuites · 4 months ago
Pet Resort Customer Service Representative
Greenwood, IN
Full-time
Onsite
New Grad, Entry Level
$13/hr - $13/hrPetSuites is a leading pet resort offering exceptional services for dogs and cats, including boarding and daycare. They are seeking a Customer Service Representative who will provide outstanding customer service, manage reservations, and ensure a welcoming environment for pet parents and their furry friends.
Health Care
Responsibilities
Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships
Answer all incoming calls, respond to voicemails and emails
Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations
Manage cash, check, and credit card transactions and reporting/reconciling
Gets to know clients and their pet’s names on a regular basis
Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
Have general knowledge of all services offered at site and be able to provide solutions to the clients needs
Obtain vaccination records from veterinary offices and input into the computer
Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity
Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary
Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”
Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety
Notifying manager on duty or ordering when levels of inventory are low in the following areas:
Retail
Cleaning products for lobby areas and office supplies
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc
Consult with other departments
Work with a team of Customer Service Representatives who all exemplify these qualities:
A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety
Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated
Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers
Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”
Must be able to multitask and be very detailed oriented. Must be able to start and stop work
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good team work and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs
Other duties as assigned
Qualification
Required
Excellent communication skills
Great attention to detail
Skilled at customer service
Passionate about helping people
Ability to take direction well
Self-motivated
Team player
Provide impeccable customer service by following Service Foundation principles
Answer all incoming calls, respond to voicemails and emails
Make boarding reservations; book grooming, training, and temperament test appointments
Schedule daycare reservations
Manage cash, check, and credit card transactions and reporting/reconciling
Get to know clients and their pet's names on a regular basis
Obtain all information related to a pet's visit; ensure accuracy of all information
Input all information into resort computer systems
Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed
Have general knowledge of all services offered at site and be able to provide solutions to the clients needs
Obtain vaccination records from veterinary offices and input into the computer
Assist in managing waitlists on weekends/peak season/holidays
Act as liaison between veterinarian and customer/emergency contact
Help initiate 'white glove' treatment to our best customers
Respond promptly and troubleshoot any customer relations issues
Ensure the facility meets or exceeds expectations with regards to cleanliness and safety
Notify manager on duty or ordering when levels of inventory are low
Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards
Consult with other departments
A passion for animals and animal care, especially dogs + cats
Focuses on safe and gentle handling
Customer Service Oriented
Willing and able to communicate directly with clients, both written and orally
Must be able to multitask and be very detailed oriented
Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping
Conflict Resolution - Ability to handle conflict with tact and diplomacy
Good teamwork and willingness to assist other departments as necessary
Cheerful, friendly, positive team-oriented attitude
Strong attention to detail, especially where documentation is concerned
Ability to work in computer systems such as Microsoft Office
Reliable, punctual, and dependable
Ability to work a flexible schedule, including holidays and weekends
Ability to take direction well and apply it independently
Ability to work in temperature extremes, work outside, or in distracting work environments
Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently
Physically able to handle dogs of all sizes and to lift up to 60 lbs
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Company
PetSuites
PetSuites is a resort and spa specialized on pets treatment.
Founded in 1999
201-500 employees
Funding
Current Stage
Growth StageRecent News
Business Journals
2024-05-22
pilotonline.com/inside-business
2022-03-02
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