Custom Mechanical Solutions · 5 months ago
Aftermarket Sales Engineer
Bellevue, Washington
Full-time
Hybrid
Mid LevelCMS is a company that delivers energy-efficient HVAC systems across the Pacific Northwest with expertise in various sectors. The Aftermarket Sales Engineer is responsible for developing long-term customer relationships, maximizing customer retention, and providing technical solutions to meet customers' HVAC needs.
ConstructionConsulting
Responsibilities
Proactively pursues new client relationships with building owners throughout Washington, Oregon, and Idaho
Identifies potential opportunities with existing and new customers
Performs cooling tower inspections and provides recommendations for service, retrofits, or replacements as needed
Develops relationships with multiple buying influences in the customer’s organization, including building owners, facilities engineers, purchasing agents, and accounts payable
Builds partnering relationships with building owners (and owner representatives) responsible for the decision-making process to drive the sales of CMS offerings. Actively listens, investigates, and identifies concerns
Determines project needs, constraints, and responsibilities to meet customer’s HVAC system service, maintenance, parts, and retrofit requirements
Develops, evaluates, and discusses possible solutions with customer
Responsible for pricing of equipment and services
Responsible for the preparation and review of the proposal. Determines price and selling strategy
Reviews and compares contract terms and conditions with CMS contract standards
Presents the proposal and negotiates price, terms, and conditions with customer
Determines customer needs, develops and executes an account specific business plan
Assists in the development of CMS aftermarket sales and marketing plans and strategies. Aids in the implementation of these strategies and action plans. Provides total account business activity reports and annual forecasts
Authorizes replacement, credit, or refund as necessary to facilitate the refund/exchange process including negotiation of back charges and customer disputes
Frequently creates competitive, high quality and timely estimates, bids, proposals, and cost/benefit analysis
Effectively writes, presents and communicates bids. Negotiates value, addresses resistance when demonstrated and closes the sale
Assists customers in answering technical questions on HVAC systems, CMS products, system application alternatives, installation, operation, maintenance, and problem resolution
Flexibility to work outside normal work hours, as required
Becomes a technical advisor and expert to the customer
Engages customers proactively to maximize aftermarket parts opportunities
Is accountable to aftermarket revenue and margin performance of assigned territory
Reviews technical and commercial specifications
Assists with engineering scope of work and pricing confirmation for orders
Collaborates with CMS team members to successfully deliver projects on time and within budget
Qualification
Required
Associate's or Bachelor's degree, preferably in Engineering or similar technical field
Prior sales experience preferred; or equivalent combination of education and experience
Exceptional written and verbal communications skills
Ability and willingness to communicate in a clear, concise, and diplomatic manner
Outstanding attention to detail and excellent organizational skills
Honesty and the ability to develop and maintain deep customer relationships based on trust
Passionate about helping customers to be successful
Continually strive to improve understanding of customers to provide first-class customer service
Familiarity with HVAC systems, cooling towers, and temperature control equipment
Company
Custom Mechanical Solutions
Custom Mechanical Solutions is a commercial and industrial mechanical equipment representative company.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase