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Safran Defense & Space, Inc. · 6 hours ago

Field Application Engineer, Onboard & Testing

Norcross, GA

Full-time

Hybrid

Senior Level

5+ years exp

Safran Defense & Space, Inc. is a leading U.S. aerospace company focused on national defense and space missions. The Field Application Engineer will provide customer pre-sales and post-sales support for airborne Flight Test and Mission Instrumentation systems, including training, technical support, and coordination with factory engineering.

ManufacturingNavigation

No H1B

Responsibilities

Install software and perform tests

Provide customer training

Write service minutes and test reports

Actively participate in a continuous improvement culture providing recommendations and implementing enhancements to current products, features, functions, and procedures

Coordinate development activities between customer, U.S. team and factory technical liaisons

Provide onsite and remote technical support including acceptance tests, installations, maintenance, repairs, and troubleshooting

Qualification

Network experienceEthernet protocolsFlight testing knowledgeMicrosoft OfficeCustomer service skillsTechnical supportAerospace/Defense experienceITAR familiarityEuropean cultures knowledgeInterpersonal communicationTeam collaborationProblem-solving skills

Required

Bachelor's degree in Engineering or related discipline, or equivalent combination of education and work experience

5-10 years of relevant experience or equivalent combination of education and training

Must have extensive network experience and understanding of Ethernet networks, switches/routers, and protocols

Demonstrated skill and ability to analyze and develop innovative solutions to troubleshoot and solve complex problems

Ability to communicate effectively at all levels of the organization

Strong interpersonal communication skills, both verbal and written, with a proven ability to be assertive yet approachable delivering a positive customer service experience both internally and externally

Ability to work in a highly collaborative team working environment, as well as on a self-directed basis when required

Customer focused with a desire to do what is best for the customer

Proficient in Microsoft Office

Preferred

Experience or willingness to learn about flight testing, flight recorders, telemetry systems, data acquisition systems, mission systems – servers & recorders

Experience with Mission Systems for flight data recording, data acquisition, and network file servers desired

Knowledge of mission/avionics video and data recorders/servers, embedded processors, firmware uploads

Experience in Aerospace/Defense

Familiarity with government sales, sales to prime contractors and/or aerospace industry

Due to multiple interactions with the teams located in France and Germany, knowledge of European cultures and/or languages would be a plus

Familiarity with working in an ITAR environment