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Da Vinci Science Center · 4 months ago

Part Time Visitor Services Associate

Allentown, PA

Part-time

Onsite

New Grad, Entry Level

Da Vinci Science Center is seeking a Part-Time Visitor Services Associate to cover the Visitor Services desk and lobby. This role involves providing exceptional customer service, selling admissions and memberships, and ensuring visitors have a positive experience while maintaining knowledge of programs and events.

Museums and Historical Sites

Responsibilities

Welcome visitors to DSC and provide a high level of customer service and knowledge of programs and events to all visitors

Maintain proficiency in POS system operations and ensure understanding of key responsibilities associated with its use

Execute the opening and closing of Visitor Services, including counting cash drawers at the start and end of each shift, setting up and dismantling registers, ensuring all electronic devices are fully charged, providing guests with maps, and completing additional tasks as assigned

Serve as a cashier, accurately and efficiently checking in visitors while following all cash control policies

Process all coupons, discounts, group, consignment and complimentary tickets according to established standards and procedures

Promote and sell memberships to visitors, including converting walk-in ticket buyers to members

Generate reports related to attendance, memberships, or other business metrics as required to support organizational needs

Acquire thorough knowledge of all DSC programs and events to effectively upsell, answer questions, and guide visitors to their desired destinations including birthday parties, special events, facility rentals and auxiliary services

Create physical membership cards for members and demonstrate a thorough understanding of the procedures involved

Answer incoming phone calls, respond to voicemail and inquiries, and transfer calls to the appropriate extensions

Support daily operations as needed, including but not limited to assisting on the exhibit floor, providing support for group visits, events, and helping with basic facilities-related tasks to ensure a smooth and welcoming visitor experience

Monitor Visitor Services, Coat room, first floor restrooms and haven room for safety and cleanliness

Execute emergency plans by following all policies and procedures

Support the Science Center’s mission and values statement, support the mission to bring science to life and lives to science, and display a commitment to diversity, equity, inclusion, access, and belonging in all aspects of your work

Other duties as assigned