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GBMC HealthCare · 2 months ago

Quality and Safety Systems Coordinator

Baltimore, MD

Full-time

Onsite

Mid Level

$66K/yr - $112K/yr

3+ years exp

GBMC HealthCare is focused on delivering high-quality healthcare services, and they are seeking a Quality and Safety Systems Coordinator to ensure overall quality and safety. The role involves overseeing quality improvement initiatives, coordinating audits, and managing safety programs within the organization.

Health Care

Responsibilities

Oversees and facilitates the continuing education, mandatory education and development of the staff. Monitors training effectiveness and provides a method to continuously improve

Coordinates preparation for audits and inspections, coaching staff on roles and responsibilities. Ensures that all criteria of inspection and accreditation agencies are met and that proficiency survey test results are correct, working in collaboration with department managers

Designs and manages a process to capture variances from policies and procedures, as well as customer service expectations. Provides oversight in classification of customer dissatisfactions and deviations from procedures and policies. Develops acceptable Quality Limits (AQL’s). Develops and maintains tracking and trending of complaints and deviations. Works with team to establish relevant quality indicators in all areas

Develops and delivers ongoing quality improvement training to all team members. Works with team to identify opportunities for improvement, target quality challenges and implements revised processes

Leads cross-functional quality improvement projects. Identifies system process changes so that they are designed, validated and implemented while minimizing unexpected results. Provides consistent documentation of change. Develops and implements a formal change control policy, ensuring departments comply to policy

Ensures that records management and retention is in compliance with governing agencies and that there is uniform handling in all departments

Maintains ongoing interventions with team members to assess the service provided. Performs process verifier functions. Performs audits to ensure staff is following documented procedures and policies

Plans and operates the activities of the position within the fiscal budget and productivity goals of the Hospital

Provides counsel on new test or service implementation. Works with the team to ensure supplier quality requirements are met and compliant

Ensures post implementation reviews of all changes in the department and reports on the impact. Ensures successful implementation of all corrective action performed in the department

Manages the safety program including hazardous waste, radiation safety, preventive maintenance of microscopes and hoods as well as air quality

Qualification

Quality assurance certificationProcess improvement experienceLaboratory safety knowledgeTotal quality managementWrittenProject managementOral communicationComputer proficiencyTeam coordination abilityProcess analysis abilityLeadership skillsProblem-solving resourcefulness

Required

Bachelor's degree in a Laboratory Medicine related field

Prefer additional training and certifications in quality assurance

Certification in medical technology by a recognized certifying agency (such as ASCP)

3 years' related experience in process improvement and quality in a customer service setting with a strong focus on quality and quality measurements and reporting

Knowledge of laboratory safety including hazardous waste

Knowledge of total quality management and continuous quality improvement methods in healthcare settings

Skill in written and oral communication

Skill in leadership and project management

Skill in using computers and personal productivity applications

Skill in resourcefulness to resolve complex problems

Ability to coordinate work of multi-functional team

Ability to analyze processes and define areas of improvement