Indigo · 4 months ago
Lv2 Subsea NOC Engineer, Denver, USA
Denver, CO
Full-time
Onsite
Mid Level
3+ years expIndigo is a leading telecom company specializing in cutting-edge technologies, and they are seeking a 2nd Line Subsea Cable NOC Engineer to join their global network monitoring team. The role involves managing remote hands maintenance, troubleshooting network alarms, and collaborating with various teams to ensure optimal network performance.
Big DataData CenterTelecommunications
Responsibilities
Conduct proactive data analysis using network monitoring tools and trend evaluation to identify and mitigate potential faults
Lead the response to network alarms and notifications, prioritizing tasks based on impact and severity
Diagnose and resolve issues in terrestrial and subsea DWDM transmission systems using performance monitoring data and test equipment; escalate when necessary
Collaborate with Principal Engineers, field service teams, vendors, and third parties to ensure timely issue resolution
Validate post-repair system performance to confirm successful resolution
Manage repair coordination, spare parts inventory, and RMA replacements
Maintain accurate and up-to-date trouble tickets, ensuring clarity and completeness
Document case resolutions, RCA and technical actions to support knowledge sharing within the team
Develop Method of Procedure (MoP) documentation for module replacement as required
Consistently exceed customer SLA expectations through effective issue management and service delivery
Qualification
Required
Proven experience in Operations, Administration & Maintenance (OA&M) of complex terrestrial and submarine cable systems
Solid background in OA&M of terrestrial cable systems and networks, using and evaluating results from built in monitoring tools and testing equipment
Understanding of subsea repeaters, branching units, WSS ROADMs & equalisers and troubleshooting techniques
Extensive optical network troubleshooting experience is essential
Understanding of DCN networking
Familiarity with ticketing systems (preferably SalesForce) and workflow processes
Minimum of 3 years' experience in a Network Operations Center (NOC) environment managing subsea & terrestrial optical transmission networks
Technical understanding of DCN networks, routers, switches, firewalls, and transmission equipment
Excellent communication and presentation skills, committed to delivering high-quality customer service
Ability to build and maintain effective working relationships with colleagues and demanding customers
Extensive experience in optical transmission and Network Management Systems (NMS) from multiple vendors, including Ciena, ASN, SubCom, NEC, Extera, and Infinera
Extensive experience in OA&M of both subsea and terrestrial network infrastructures
Extensive experience of ticketing systems, with Salesforce experience considered an advantage
Strong troubleshooting skillset
High proficiency in Microsoft Office 365 applications, including Word, Excel, PowerPoint, and Visio
Preferred
Multilingual capabilities, especially in Spanish, French or an Asian language would be an advantage
Company
Indigo
Indigo engineers a digital future by designing, deploying, and supporting digital infrastructure for network owners and operators.
201-500 employees
H1B Sponsorship
Indigo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2018-11-01Acquired
Recent News
2025-09-19
Company data provided by crunchbase