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Subaru of America · 4 months ago

Information Technology Manager

Camden, NJ

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $160K/yr

8+ years exp

Subaru of America is a leading auto brand in the US, committed to being a positive force in the community. They are seeking an IT Manager for Microsoft Dynamics 365 CRM to lead their enterprise CRM platform team, ensuring effective delivery of solutions that support various business areas and drive platform adoption.

Consumer GoodsManufacturing

H1B Sponsor Likely

Responsibilities

Partner with CAD, Service & Quality, and other stakeholders to develop and evolve Subaru’s CRM strategy and roadmap, ensuring alignment with corporate objectives and industry best practices

Oversee the design, configuration, integration, and support of Microsoft Dynamics 365 CRM solutions, ensuring scalability, security, and usability. Managing, enhancing, and supporting the functionality and efficiency of the system

Lead, coach, and mentor a team of IT professionals, fostering an inclusive and collaborative culture, developing skills, and ensuring effective execution of platform initiatives

Serve as a trusted advisor to business partners, ensuring CRM solutions meet evolving customer engagement needs and deliver tangible outcomes. Developing complex ideas and solutions and making recommendations for the projects to support Subaru’s corporate goals. Developing and implementing recommendations to senior management team to increase operational effectiveness and customer satisfaction

Manage CRM-related projects, prioritization, resource allocation, risk mitigation, and reporting. Ensure timely delivery of business initiatives within scope and budget. Budgeting and planning for future projects and resources

Manage relationships with Microsoft and other CRM ecosystem vendors to ensure contract compliance, maximize value, and stay current with emerging features and capabilities

Ensure CRM platform compliance with data protection, privacy regulations, cybersecurity standards, and internal Subaru IT policies. Maintaining SOX compliance, including managing the relationship with Internal Audit

Qualification

Dynamics 365 CRMVendor managementProject managementBusiness analysisTechnical leadershipTeam developmentEffective communication

Required

Demonstrated success leading technical and functional teams in CRM, customer engagement, or enterprise application environments

Experience with customer service and case management modules; exposure to Connected Vehicle or telematics systems a plus

Proven ability to translate business requirements into technical solutions and manage delivery from concept to adoption

Excellent people leadership skills, including coaching, delegation, and team development. Evidence of proven leadership within a diverse, equitable, and inclusive environment

Strong vendor management and contract oversight experience

Effective communicator with the ability to collaborate across business and IT functions

Project management skills, including budget oversight, planning, and execution

Bachelor's degree and 8–10 years of progressive IT experience, with at least 3–5 years of IT management (Microsoft Dynamics 365 preferred). Relevant experience accepted in lieu of degree

Preferred

Strong knowledge of Dynamics 365 CRM architecture, configuration, security model, integrations, and reporting capabilities (Power BI, Power Platform)

Benefits

Medical, Dental, Vision Plans

Pension, Profit Sharing, and 401K Match Offerings

15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays

Tuition Reimbursement Program: $15,000 yearly benefit

Vehicle Discount Programs

Professional growth and development opportunities

Direct partnership with senior leadership

Formal Mentorship Program

LinkedIn Learning License

Company

Subaru of America

Glassdoor3.8

Subaru of America, Inc., (SOA), is the exclusive United States marketer of Subaru products manufactured by Fuji Heavy Industries Ltd.

Founded in 1968

Cherry Hill, New Jersey, USA

1001-5000 employees

http://www.subaru.com

H1B Sponsorship

Subaru of America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (4)