HRT Solutions · 5 months ago
Application Specialist II - Service
Fairfield, AL
Full-time
Onsite
Entry, Mid Level
2+ years expHRT Solutions is looking for a Service Application Specialist II to join their Value Added Services team. This role involves promoting the use of refractory products and providing technical support to both internal and external customers, while collaborating with the engineering team to solve problems and develop solutions.
Human ResourcesRecruitingService Industry
Responsibilities
Leveraging deep subject matter expertise for providing technical support for customer assistance, customer quotations, internal and external training, complaint investigation, failure analysis and collaboration on research and development activities, including new product development concepts and projects
Performing analysis of application needs and proposing, altering, or refining/defining lining designs and installation methods in support of customer balancing business needs
Offering strategic customer sales and technical support
Preparing detailed trial reports when requested
Collecting operational data for analysis to determine the correct quality of refractory products
Observing trials from installation through postmortem to prevent untimely removal of installed refractory materials
Installing and troubleshooting equipment in the field including training of both customers and HarbisonWalker International employees
Qualification
Required
B.S. degree in Engineering, Ceramics, Metallurgy, Chemical, Materials Science or related field preferred, or in place of a degree, six plus (6+) years of relevant experience
Requires two (2) – four (4) years of experience in refractory application
Requires knowledge of refractory products, installation methods, construction skills and customer applications
Requires computer operation skills including, proficiency in Microsoft Office Suite and advanced excel and PowerPoint expertise
Requires excellent written and verbal communication and presentation skills, including presentation planning and delivery skills; ability to communicate across all levels of the organization
Requires the ability to work effectively in a team environment
Requires strong analytical, strategic thinking and business problem solving skills
Requires project management skills and the ability to coordinate multi-department projects
Company
HRT Solutions
HRT Solutions is a Pittsburgh-based human resources and recruitment outsourcing firm.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jessica Eberley
CEO
Company data provided by crunchbase