Koniag · 5 months ago
Technical Support Specialist
Washington, DC, USA
Full-time
Onsite
Mid LevelKadiak, LLC, a Koniag Government Company, is seeking a Technical Support Specialist III with Top-Secret clearance to support their government customer in Washington, DC. The role involves managing user roles, resolving technical issues, conducting data audits, and providing training and support to end users and IT staff.
Financial ServicesImpact InvestingWealth Management
No H1B
Security Clearance Required
Responsibilities
Manage user roles, access permissions, and system settings within the CLC 360 Reference Application
Serve as the primary technical contact for end users, resolving issues or escalating them to development teams as needed
Monitor support channels (e.g., Teams, email, ticketing systems) and ensure timely responses to user inquiries
Conduct regular data audits to maintain the accuracy and integrity of system records
Track system usage and gather user feedback to recommend enhancements and process improvements
Assist end users with minor IT issues, such as basic troubleshooting, software installations, and peripheral device support
Provide support to other IT staff members, helping resolve minor to mid-level technical problems across systems and applications
Assist with documenting IT support procedures and best practices to improve team knowledge sharing
Develop and maintain user guides, training materials, system documentation, and knowledge base articles
Lead onboarding sessions and provide live or recorded training for various user groups, including HR staff, administrators, and leadership
Qualification
Required
Bachelor's degree or Graduate degree in any field
Top-Secret Clearance required
Able to be available for overseas travel
Able to work effectively with high-ranking officials of the State Department, other government agencies, and foreign governments
Have a strong understanding of the paper process at the State Department and other State Department procedures, such as travel planning and execution
Be able to communicate effectively both verbally and in writing
Preferred
State Department experience preferred
Benefits
Health, dental and vision insurance
401K with company matching
Flexible spending accounts
Paid holidays
Three weeks paid time off
And more
Company
Koniag
Koniag was incorporated on June 23, 1972, to manage the land and financial assets on behalf of the corporation.
Founded in 1972
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ron Unger
Chief Executive Officer
Sharon Beeson
CFO
Recent News
2025-06-09
2025-03-27
Company data provided by crunchbase