Four Seasons Hotels and Resorts · 9 hours ago
Guest Service Agent - One Dalton Street, Boston
Boston, MA
Full-time
Onsite
Entry Level
$31.89/hr - $31.89/hr
2+ years expFour Seasons Hotels and Resorts is a luxury hospitality company dedicated to creating exceptional experiences for guests. The Guest Service Agent will be responsible for efficiently checking in and out guests, managing room assignments, and ensuring guest satisfaction throughout their stay.
HospitalityHotelLeisureRental PropertyTravel
No H1B
Responsibilities
Check in guest in an efficient and friendly manner, using guest name whenever possible
Assure that guest is assigned type of room requested and the correct rate is charged
Arrange for luggage to be delivered to guest room and issues correct keys to the guest
Check out guest at end of stay and ascertain guest satisfaction
Collect keys, posts late charges and presents bill upon check out
Settle bill accurately through credit card or cash transaction
Maintain a balanced bank assigned by the hotel
Email the guest regarding any late charges processed to their account after their check-out (when proper email is available)
Make change, cashes checks, exchanges foreign currency
Reconcile all transactions at the close of each shift and to cash out
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Ability to work, weekend, nights and holidays
Qualification
Required
Ability to work weekends, nights, and holidays
Must already be legally permitted to work in the United States
Requires reading, writing and oral proficiency in the English language
Preferred
High School Degree preferred
2 Years in a front desk role or 2 years' luxury customer service experience necessary
Benefits
FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
401(k) Retirement Matching Plan
Ability to experience our hotels as a guest through the Employee Travel program
Highly competitive salaries and incentives
Educational assistance programs, as well as in-house training workshop for all employees
Complimentary Life insurance
Vacation & Paid Sick Time Off
Complimentary Employee Meals
And much more!
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
2026-01-14
Company data provided by crunchbase