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Central · 4 months ago

Payroll Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

$120K/yr - $180K/yr

Central is the first payroll & benefits back-office for startups, aiming to simplify business operations for founders. The Payroll Lead will own and scale the Payroll & HR business unit, focusing on customer satisfaction, operational efficiency, and cross-functional collaboration.

Artificial Intelligence (AI)B2BBookkeeping and PayrollFinTechSoftware

No H1B

Responsibilities

Own the success of Central’s Payroll & HR business unit, including retention, customer satisfaction, and efficiency

Build and optimize processes that make operations scalable, reliable, and efficient while removing any bottlenecks

Run migrations and activation for new customers, ensuring a seamless user and operations experience

Partner cross-functionally with Product, Engineering, and Ops to shape strategy and execution as well as coming up with ideas for product enhancements

Lead customer escalations and complex payroll/HR cases when needed, ensuring world-class service

Stay ahead of regulatory and compliance requirements, ensuring processes meet high standards

Qualification

Metrics-driven LeadershipProject ManagementHR CertificationPayroll KnowledgeConsulting ExperienceBanking ExperienceStartup ExperienceRegulatory ComplianceCross-functional Collaboration

Required

Strategic operator with experience in consulting, banking, VC, or PE, along with some startup experience, now looking to own and scale a business unit

Strong project management background — you can design, run, and improve complex workflows

Metrics-driven leader who develops a high-performing team and holds them accountable