Tech Army, LLC · 4 months ago
IT Application Support Analyst
Orlando, FL
Contract
Onsite
Entry Level
$35/hr - $37/hr
2+ years expTech Army is seeking an Application Support / Client Technologies Technician to provide 2nd-tier support and configuration for various business applications. The role involves implementing and supporting technology systems including ERP, CRM, and HRIS applications, while also developing recommendations for enhancing software support services.
ConsultingIT ManagementSoftwareStaffing Agency
Responsibilities
Provide setup and configuration of applications
Provide 2nd-tier support for business applications within the enterprise
Develop recommendations for enhancing approaches for software support service
Develop and manage effective working relationships with other departments, groups, and personnel with whom work must be coordinated or interfaced
Analyze the performance of programs and take action to correct deficiencies
Provide a minimum of weekly status report updates for current projects
Provide consultation for the evaluation of packaged applications
Provide the implementation, configuration, and deployment of new packaged software application
Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
All work responsibilities are subject to having performance goals and/or targets established
Qualification
Required
Minimum of two years of experience in software and application delivery and support
Associate's or Bachelor's Degree, or technical institute degree/certificate. Or equivalent work experience
Proficiency in Windows 10/11 and Microsoft 365
Experience with Active Directory, Group Policy, SCCM
Familiarity with ServiceNow or similar ITSM platforms
Basic PowerShell scripting for automation and troubleshooting
Support for VPNs, remote desktop tools, and MDM solutions (e.g., Intune)
Understanding of network basics (TCP/IP, DNS, DHCP)
Comfortable with collaboration tools like Teams and Zoom
Strong troubleshooting and customer service skills
Effective communicator with proven reliability and efficiency
Company
Tech Army, LLC
Tech Army, LLC is an 8(a) and DBE certified industry leader with over 30 years of success in providing IT consulting and end-to-end IT staff augmentation services.
51-200 employees
H1B Sponsorship
Tech Army, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Jay Narang
Chief Executive Officer
Company data provided by crunchbase