Union Rescue Mission - Los Angeles · 5 months ago
NETWORK ADMINISTRATOR/ENGINEER
Los Angeles, CA
Full-time
Onsite
Senior Level
$30/hr - $35/hr
5+ years expUnion Rescue Mission (URM) is a nonprofit organization dedicated to serving those experiencing homelessness in the Los Angeles area. They are seeking a Senior Network Administrator/Engineer responsible for the planning, implementation, maintenance, and support of the organization's server and network infrastructure.
CharityHumanitarianNon ProfitSocial Impact
Responsibilities
Identify, plan, and implement systems automation for increased efficiency and identify solutions to improve IT services
Manage a Microsoft on-premises enterprise network
Configure SNMP probes for all sites (ConnectWise Automate), monitor the detailed status of network devices and monitor and report the status of all UPS units
Purchase, configure, and deploy Cisco switches (Cisco Network Assistant); use PuTTY to configure Cisco switches; and crimp, pull, and tone CAT5e/6 cables
Monitor servers and desktop endpoint protection (Sophos)
Support all URM site needs as necessary by reviewing field infrastructure and proactively planning with Help Desk Technicians to ensure compliance
Ensure that tickets for all URM sites are entered and managed in URM Incident Management System and completed in a timely manner
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Responsible for the maintenance, configuration, and reliable operation of computer systems, networks, servers, and virtualization
Troubleshoot incidents include but not limited to Desktop Applications, Networks, Internet connectivity, Voice, and Video
Help manage RingCentral VOIP system (cloud based)
SonicWall: Configure, deploy, and monitor 40+ access points
Unifi: Configure, deploy, and monitor 35+ access points and switches
Fulfill LAPD video requests (Vitek Camera System) and maintain more than 100 video cameras (coaxial and POE)
Monitor 20 virtual machines (VMware)
Assist the IT staff and HR department with a smooth user onboarding/offboarding process by designing badges (Symmetry v8.0.2) and creating/disabling employee accounts (Mission Tracker)
Configure proximity cards for elevator and door access throughout the DTLA building
Train service coordinators to use A/V equipment & support boardroom events
Take ownership of projects and provide updates to IT management in a timely manner
Assist end users with routine technical requests and requirements, and document processes used to resolve issues
Assist in the maintenance of hardware and software inventory
Conduct other tasks and projects assigned by the I.T. Consultant/ Director of Technology
Commitment to URM's mission, vision, and core values
Encourage guests in their faith and growth in Jesus Christ
Qualification
Required
Bachelor's degree in information technology, Information Systems, Computer Science, or in a related field, or equivalent experience. (Graduate Degree, a plus.)
Minimum 5 years of experience working in IT operations
Understanding of the business impact of different solutions and ability to assess the impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs, and risks
Must be familiar with Microsoft Enterprise Admin Centers such as Microsoft 365 Admin Center, MS Azure Active Directory Admin Center, MS Exchange Admin Center, MS SharePoint Admin Center, Microsoft Teams Admin Center, and CCNA proficient
Strong experience with VMWare
Experience with firewalls (SonicWall), switches (Fortinet, Cisco, and UniFi), and wireless networks
Sound and up-to-date understanding of computer systems, networks, telecommunications, data, and storage systems
Experience implementing solutions and management of Microsoft 365, client management systems (MissionTracker), and POS Systems (ThriftTrac) in a multi-site environment
Strong interpersonal, communication, and leadership skills
Excellent written and verbal communication
Problem-solving and critical-thinking skills
Ability to explain highly technical concepts in simple terms
Good research and analysis skills
Excellent knowledge of technical management, information analysis, and computer hardware/software systems
Expertise in data center management, cybersecurity, and data governance
Company
Union Rescue Mission - Los Angeles
Union Rescue Mission (URM) is dedicated to serving men, women, and children experiencing homelessness.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher Sue
Chief Financial Officer
Richard Baker
Chief Operating Officer
Recent News
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