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GE HealthCare · 4 months ago

Field Service Engineer 3 - Western Slope of CO

United States

Full-time

Onsite

Mid Level

$84K/yr - $126K/yr

4+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. The Field Service Engineer 3 acts as the primary services face to the customer, responsible for resolving advanced service repair needs and driving customer satisfaction through service excellence.

AppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical

Growth Opportunities

No H1B

Responsibilities

Perform advanced troubleshooting and repair on assigned equipment

May also perform installation, validation and maintenance on assigned equipment

Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members

Lead communications with customers and serve as escalation point for customer-related concerns including installs

Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers

Lead and communicate HQ and Zone or Area-level initiatives

Co-lead regular team or modality meetings as required

Partner with the customer and recommend value-added services that will help the customer run their business more efficiently

Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times

Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner

Effectively communicate and partner with teammates and colleagues

Serve as a member of the account community for key accounts. Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs

Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business

Keep up to date with competitor information and market trends

Demonstrate strong commercial acumen. Serve as a key member and leader of the account community for assigned accounts

Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth

Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies

May include application training of clinical or scientific staff on designated equipment

Qualification

Electrical EngineeringBiomedical EngineeringMechanical EngineeringTroubleshootingCustomer ServiceWeb ApplicationsMicrosoft SuiteCommercial AcumenCoachingTeam Leadership

Required

Associate's or Bachelor's Degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment

OR equivalent military education and 4+ years of experience servicing electrical equipment

OR High School Diploma/GED and 8+ years of experience servicing electrical equipment

Experience interfacing with both internal team members and external customers as part of a solution based service process

Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

Experience troubleshooting and responding to customer concerns

Experience with Web applications as well as Microsoft suite of products

The successful applicant must comply with GEHC's standard background check, including a post-offer drug test

In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)

Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

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GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees