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Mattermost · 8 hours ago

Lead Site Reliability Engineer (SRE)

United States

Full-time

Remote

Senior Level, Lead/Staff

$170K/yr - $200K/yr

5+ years exp

Mattermost is a collaborative workflow solution provider for critical infrastructure organizations. They are seeking a Lead Site Reliability Engineer (SRE) to guide the architecture and operational excellence of their secure collaboration platform while mentoring engineers and driving strategic initiatives for scalability and performance.

File SharingInformation ServicesInformation TechnologyMessagingSaaSSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Define the strategy, architecture, and roadmap for Mattermost’s site reliability engineering function, aligning infrastructure initiatives with product and business goals

Lead the design, deployment, and optimization of production-grade containerized workloads, infrastructure-as-code, and compliant cloud environments for regulated domains (e.g., FedRAMP, DoD)

Establish and evolve observability, monitoring, and alerting frameworks to ensure performance, reliability, and capacity planning at scale

Drive incident management processes, including on-call rotations, root cause analysis, and systemic reliability improvements

Partner with security and compliance teams to meet data sovereignty, security, and regulatory requirements

Champion automation and operational excellence to improve efficiency, reduce risk, and scale operations

Oversee cloud cost management and capacity planning to optimize infrastructure spending while meeting performance targets

Build and maintain a developer platform that enables fast, secure software delivery and improves application stability in production

Mentor and coach SRE team members, fostering a culture of learning, collaboration, and technical excellence

Qualification

KubernetesTerraformAWSMonitoringAlertingIncident managementScriptingProgrammingOpen-source contributionsCloud certificationsCommunication skillsLeadership experience

Required

BS in Computer Science, Cybersecurity, Software Engineering, or a related technical field, or equivalent experience, with 5+ years of relevant experience in site reliability engineering, DevOps, or cloud infrastructure roles

Proven expertise in container orchestration platforms, ideally Kubernetes

Extensive experience with infrastructure-as-code, ideally Terraform

Strong background in cloud platforms, ideally AWS

Demonstrated experience designing and implementing monitoring, alerting, and performance optimization strategies

Exceptional troubleshooting and incident management skills for distributed systems

Proficiency in at least one scripting or programming language for automation

Excellent communication skills with a track record of influencing cross-functional teams

Experience leading globally distributed teams in a remote-first environment

For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future. As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements

Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR

Preferred

Familiarity with observability stacks such as Grafana and Prometheus

Experience designing high-availability, disaster recovery, and scaling architectures

Exposure to GCP and Azure cloud environments

Leadership experience in highly regulated industries such as defense, finance, or critical infrastructure

Experience with U.S. federal compliance frameworks and authorization processes, including FedRAMP, DoD ATO, NIST 800-53, and related government standards

Experience preparing, delivering, and maintaining software offerings through AWS Marketplace and other cloud provider marketplaces (e.g., Azure Marketplace, Google Cloud Marketplace), including packaging, compliance validation, and ongoing operational support

Open-source contributions in reliability, DevOps, or infrastructure tooling

Certifications in cloud infrastructure, reliability, or DevOps engineering (e.g., CKA, CKAD, AWS Certified Solutions Architect)