Traba · 2 weeks ago
Strategy & Operations - Senior Associate (Customer Operations)
New York, NY
Full-time
Hybrid
Mid, Senior Level
$115K/yr - $180K/yr
4+ years expTraba is a technology company focused on transforming the staffing industry by connecting businesses with reliable talent. The Strategy & Operations Senior Associate will lead the customer operations team, ensuring marketplace success through operational excellence, client engagement, and strategic innovation.
CRMLocalMarketplaceStaffing Agency
Responsibilities
Lead Operational Excellence: Master Traba’s daily operations and drive excellence by optimizing processes that keep our marketplace running smoothly
Innovate with Strategy: Identify inefficiencies, think strategically, and develop actionable plans to eliminate obstacles and boost productivity
Elevate Client Engagement: Be the face of Traba for our business clients, delivering exceptional service and building strong, lasting relationships
Product Adoption: Drive product adoption amongst our clients by becoming an expert on their needs and processes so you can offer mutually beneficial solutions to any challenges
Be a Consultative Expert: Travel to clients, immerse yourself in their operations, and become a trusted advisor in areas like staffing, logistics, supply chain, and distribution
Drive Projects to Success: Coordinate with Operations, Sales, Product, and Engineering teams to ensure seamless execution of cross-functional projects
Qualification
Required
Bachelor's degree in commerce, business, finance, engineering, or a related field, or equivalent work experience
4+ years of experience; 2+ years of experience in dynamic roles like consulting, investment banking, or strategy/operations at a fast paced tech company
A methodical, process-driven mentality that is focused on both accuracy and efficiency
An eagerness to roll up your sleeves and get into the details of processes
High EQ and a resilient mentality that allows you to quickly overcome challenges and setbacks
Exceptional communication skills and an ability to thrive in fast-paced environments under pressure
Excellent organization, time management, and prioritization skills
Preferred
Experience in a client-facing role
Familiar with SQL and no code tools like Retool
Experience working with product/engineering teams
Benefits
📈 Start-up equity
💰 Competitive Salary
🩺 100% Paid health, dental & vision coverage
🍽️ Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees
🚍 Commuter benefit
🏋🏽 Gympass Benefit
✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health
Company
Traba
Traba is a technology company that increases the productivity and potential of the industrial supply chain.
51-200 employees
H1B Sponsorship
Traba has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
$45.6MKey Investors
Founders FundKhosla Ventures
2023-10-26Series A· $22M
2022-07-07Series A· $20M
2021-07-22Seed· $3.6M
Leadership Team
Mike Shebat
CEO & Co-Founder
Recent News
2025-12-16
The Business Journals
2024-02-12
2024-02-12
Company data provided by crunchbase