Everstream · 4 months ago
Network Operations Center (NOC) Engineer
Detroit, MI
Full-time
Onsite
Entry Level
1+ years expEverstream is a company that specializes in telecommunications, and they are seeking a Network Operations Center (NOC) Engineer to join their team. This role involves troubleshooting circuit and technical issues for VIP customers and telecom carriers, ensuring timely responses and resolutions to customer requests.
Cloud Data ServicesData CenterInformation TechnologyInternetTelecommunications
Responsibilities
Analyze issues, troubleshoot, and manage resolution of customer T1, cable, and fiber circuit issues
Manage carrier repair of customer circuit issues from origin to successful closure
Follows a basic understanding of the day to day process and procedures
Responds to customer requests in a timely manner by both email and phone
Monitors network, responds to alarms and proactively reaches out to customers to determine impact
Monitors environment and works with other departments to resolve Facility related issues
Interacts with other departments for troubleshooting internal/external network events
Assists other departments with customer test and turn ups, service troubleshooting
Assists other carriers with head to head testing
Utilizes downtime for Projects involving network maintenance, documentation updates, ticket cleanup
Must be flexible to work nights and weekends, holidays (We are a 24x7x365 call center environment)
Must be available for On Call
Qualification
Required
Working technical knowledge of networks, LANs, WANs, routers, switches, firewalls, circuits, VPN's, workstations, laptops, servers, and cabling systems
Strong customer service skills
Strong oral and written skills
Creative problem solving and issue resolution skills
Detail oriented individual with a strong inclination to fully document all actions and conversations
Working knowledge of Microsoft Word, Excel, and SalesForce CRM
Technical degree or certificate such as A+ and/or Network+ from an accredited institution
1+ year of experience troubleshooting circuits, LAN, WAN, routers, switches, and network cabling
Preferred
1+ year of customer service experience in a technical support role
Meraki, Aerohive/Extreme, Ubiquity, Cisco ASA, Firepower
Juniper / Mist
Subnetting
Benefits
Medical
Dental
Vision
Disability and life insurance policies
Ample paid time off for both personal and sick time
401(k) retirement plan with generous employer match contribution
Company
Everstream
Everstream is a telecom company that provides fiber internet services to mid-sized and large enterprises and businesses.
201-500 employees
H1B Sponsorship
Everstream has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$900.61MKey Investors
La CaisseWebster Bank
2022-05-05Debt Financing· $148.11M
2022-04-01Debt Financing· $220M
2021-07-13Debt Financing· $140M
Leadership Team
C
Chuck Girt
CTO
Recent News
Government Technology US
2025-11-01
2025-08-02
2025-08-01
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