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NorthBay Health · 5 months ago

Financial Verification Ambassador (Part Time, Day)

4500 Business Center Drive, Fairfield, CA, 94534, US

Full-time, Part-time

Onsite

New Grad, Entry Level

NorthBay Health is dedicated to improving the well-being of the community by providing accessible, high-quality care. The Financial Verification Ambassador is responsible for pre-registering and completing financial analysis activities for patients, ensuring eligibility, benefits verification, and collecting necessary payments while maintaining professionalism and empathy.

Health CareHospitalMedical

Responsibilities

Accurately, efficiently and timely pre-registers, and completes financial analysis activities for all scheduled and unscheduled inpatient admissions, outpatient procedures, and ambulatory services

Schedules appointments and procedures, verifying eligibility, benefits, coverage limitations, and collecting and/or making arrangements for patients to meet deductible/share of cost and co-payment responsibilities

Responsible for obtaining all necessary authorizations as well as coordinating with case management to meet any reporting/utilization review requirements to ensure maximum reimbursement

Conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, share of cost, co-pays and out-of-pocket obligations and outstanding balances from previous visits

Takes initiative to resolve patient issues to the best of your ability and when required, refer patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate

Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self and consistently demonstrate excellent oral and written communication skills

Assists the QA/Training Coordinator and the Exceptional Experience Coaches with training and department quality improvement projects

Consistently meets or exceeds department expectations for productivity, financial stewardship and patient satisfaction metrics

Qualification

Financial analysisPatient eligibility verificationCommunication skillsProblem-solvingEmpathy

Required

Accurately, efficiently and timely pre-registers and completes financial analysis activities for all scheduled and unscheduled inpatient admissions, outpatient procedures, and ambulatory services

Schedules appointments and procedures

Verifies eligibility, benefits, coverage limitations, and collects and/or makes arrangements for patients to meet deductible/share of cost and co-payment responsibilities

Responsible for obtaining all necessary authorizations

Coordinates with case management to meet any reporting/utilization review requirements to ensure maximum reimbursement

Conducts educational conversations with patients explaining the details of their coverage eligibility and benefits

Takes initiative to resolve patient issues to the best of your ability

Refers patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate

Maintains and promotes an attitude of professionalism and empathy

Demonstrates excellent oral and written communication skills

Assists the QA/Training Coordinator and the Exceptional Experience Coaches with training and department quality improvement projects

Consistently meets or exceeds department expectations for productivity, financial stewardship and patient satisfaction metrics