Amazon Connect leader (Techo Program Manager ) - R01553596 jobs in United States
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Brillio ยท 4 months ago

Amazon Connect leader (Techo Program Manager ) - R01553596

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$90/hr - $95/hr
date10+ years exp

Brillio is a rapidly growing digital technology service provider that partners with Fortune 1000 companies to drive digital transformation. They are seeking an Amazon Connect leader (Techo Program Manager) to join their cloud engineering team, responsible for designing and implementing scalable solutions using Amazon Connect and related AWS services for intelligent contact center solutions.

AnalyticsArtificial Intelligence (AI)Big DataCloud ComputingConsultingEnterprise ApplicationsMachine LearningMobile
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H1B Sponsor Likelynote

Responsibilities

Lead end-to-end delivery of Amazon Connect implementations across multiple business units
Collaborate with cross-functional teams including engineering, operations, and customer support
Translate business requirements into scalable technical solutions using AWS services (e.g., Lambda, Lex, Polly, S3, Kinesis)
Manage project timelines, risks, and stakeholder communications
Ensure compliance with security, privacy, and operational standards
Drive continuous improvement and automation in contact center workflows

Qualification

Amazon ConnectAWS LambdaAPI GatewayCloud infrastructureStakeholder managementTechnical program managementAgile/Scrum methodologiesCRM integrationsCustomer service experienceCommunication

Required

10++ years of experience in technical program management or solution architecture
Hands-on experience with Amazon Connect and related AWS services
Strong understanding of cloud infrastructure, contact center technologies, and telephony systems
Proven track record of delivering complex technical projects on time and within budget
Excellent communication and stakeholder management skills
Bachelor's degree in Computer Science, Engineering, or related field

Preferred

AWS certifications (e.g., Solutions Architect, DevOps Engineer)
Experience with CRM integrations (e.g., Salesforce, Zendesk)
Familiarity with Agile/Scrum methodologies
Prior experience in customer service or contact center operations

Company

Brillio

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Brillio is a technology consulting and technology services company focused on the implementation of digital technologies.
dateFounded in 2014
location
Santa Clara, California, USA
people-size5001-10000 employees
web-link
http://www.brillio.com

H1B Sponsorship

Brillio has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (258)
2024 (240)
2023 (281)
2022 (314)
2021 (196)
2020 (406)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
The Orogen Group
2023-09-05Private Equity
2019-01-14Acquired

Leadership Team

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Raj Mamodia
Chairman, Founder & CEO
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Santosh Padmanabhan
Architect
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Company data provided by crunchbase